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AshleighAshton's profile

New Member

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4 Messages

Tuesday, February 7th, 2023 3:53 AM

AT&T login screen keeps looping

I can not get into my email (@sbcglobal.net) and I need to access it for work. Every time I log in with my user ID and password it automatically signs me right back out. How to fix this? Please help :/

New Member

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4 Messages

1 year ago

I have cleared cache and cookies and have tried to login from multiple browsers and it still does not let me log in. 

Community Support

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231.5K Messages

1 year ago

Let's make sure you can get into your email, @AshleighAshton

 

Thank you for letting us know what troubleshooting steps you've tried! This will save us some time. We recommend resetting your email password. Even if you're entering in the right login info, this can still help, since it'll re-sync your email.

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

If this doesn't help, let us know! We may need to take a closer look at your email. 

 

Raiden, AT&T Community Specialist 

New Member

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4 Messages

1 year ago

I did and it still doesn’t work 

Community Support

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231.5K Messages

1 year ago

Thanks for giving those steps a try, @AshleighAshton!

So that we can dig a little deeper into what's causing you to be logged out of your email, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!

Lacey, AT&T Community Specialist 

New Member

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1 Message

11 months ago

I am having the same issue. I have cleared everything and tried multiple browsers. The AT&T screen keeps on looping. I am extremely frustrated. 

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