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AT&T related help: AT&T Mail support



banos's profile

New Member

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3 Messages

Sunday, March 19th, 2023 2:09 AM

ATT has locked me out of my e-mail account.

Some of my e-mails have are in code so I needed to sign in to ATT/Yahoo to read them. I am now getting a message asking to update my profile and give them a mobile phone number. I do not have one. I spoke to a supervisor and he wants me to use a friends phone number and I couldn't give him one. He said that they were updating the system and needed the mobile phone number. I am now completely locked out of my e-mail account. Do you have any suggestions?

Accepted Solution

Official Solution

Community Support

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232.8K Messages

1 year ago

Hi there @banos. We understand that you are locked out of your email. We understand that some emails are encrypted, so you do need the webmail to read them. We can help you with that. 

 

First, let's work on getting your password reset.  A password always reset the first step in order to recover any web-based email account. Here are the steps to help you along: 

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

After resetting the password and get to profile landing page, then you will need to do a profile update to make sure that your email profile is fully registered. Follow these outlined steps: 

  1. Click on the Profile Icon (in the middle of the screen)
  2. Go to Contact Info
  3. Next you will need to make sure that contact email address is correct. If that is correct then let's move on to the last few steps. If not, you will need to change it here, but if you do modify that email address, it will take 30 days to age, before you can use it. 
  4. Click on Overview again and this time go to My Linked accounts.
  5. Select Manage Email
  6. Select Edit User Information.
  7. Select Save Changes.

By not having a mobile number you will not be able to use the text or SMS recovery as a part of any password resets, but you still have your recovery email address and secret questions as your alternate forms of recovery information. 

 

Please let us know if this works for you. 

 

Matthew, AT&T Community Specialist

(edited)

New Member

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3 Messages

1 year ago

Yes, for a short period of time.   It asks for the mobile phone number and I put in 111-111-1111 and pressed ok.  The system sends a text code to that phone number and I am supposed to enter the code to verify the phone number.  The system lets me access the e-mails for a little while.

Community Support

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232.8K Messages

1 year ago

We'll have to gather your information to further assist you with accessing your email, banos. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

1 year ago

Have been having the same issue for a couple of weeks, was putting in my landline number, it would say it sent a text, but would let me go to my account. Found this answer yesterday and even using the 111-111-1111 isn't working today. This is getting ridiculous - I haven't been able to access any of my different emails today.

Community Support

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232.8K Messages

1 year ago

Hi there, misq2kir2. We understand that you are unable to get past the verification prompt. Let's look at that together. 

 

In order to move forward, we will need to move this conversation to the AT&T Direct Message space. You will see a chat icon, next to a bell icon, in the upper right of this thread, and next to your forums profile icon. 

 

If you do not see the next message right away, please log out of your forums account and back in. 

 

Looking forward to working you very soon. 

 

Matthew, AT&T Community Specialist

New Member

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3 Messages

1 year ago

I contacted the ATT chat line before I contacted the ATT Community.  The rep. gave me the tech support number and the tech told me that I needed a valid mobile phone number to read my e-mails.  I told me that I did not have one.  He suggested that I use my next door neighbors mobile phone number.  I was getting nowhere with him, so I had him transfer me to his supervisor.  He said the same thing and I hung up.  I think that a higher up came up with an idea that to provide the best customer service possible that the needed a valid mobile phone number and to hold your e-mail account hostage until they receive one.

Community Support

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232.8K Messages

1 year ago

Hello, banos.

 

We sent you a Direct Message three days ago and asked for your information, so we could assist you, but we never got a response.

 

We sent a follow-up this morning asking if you still need help. If you do, you can respond to us there with the requested information.

 

Aminah, AT&T Community Specialist

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