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BBAM's profile

New Member

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6 Messages

Mon, Jun 13, 2022 10:28 PM

att email keeps logging me out

at&t email keeps logging me out when i do anything else or  away.  i saw the clear cache/cookies advice, but it is on all 4 devices i have. i check the 'keep me logged in' option everytime. it doesnt matter. 

New Member

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2 Messages

2 m مضت

I am having the same issue!  Logged out multiple times a day, having many many issues with my email, have to change my password almost every morning. 

Is someone hacking my account, or is it a screw up with the att system? Anybody have any idea? 

tonydi

ACE - Guru

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7.4K Messages

2 m مضت

C'mon @pbmendez.  I know people often post without reading other threads, but you tacked your comment onto a thread with almost 100 comments explaining exactly what is happening here.

New Member

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3 Messages

2 m مضت

I have been having the same issues on both computers. I have done everything recommended and still having the same problem. I also have people telling me that my emails are bouncing back as invalid. If I can’t get this issue resolved I am going to have to change to another internet and email provider which i hate to do but I don’t see any other choice. I’ve called support but to no avail 

New Member

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3 Messages

2 m مضت

I have been having the same issues for almost 2 months. I have done everything Support asked me to do -  and still no change. I have people telling me that my email is bouncing back. I know I’m not getting all my emails except the junk stuff and it’s frustrating. If Att can’t fix this I need to cancel both my internet and email account and change to something more reliable. Even while composing an email when i hit send it logs me out and I have to sign back in. 

New Member

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6 Messages

2 m مضت

No one at ATT will admit it, but people at their brick and mortar stores have told me that ATT is harassing free email customers (ATT, pacbell, sbcglobal, etc) to leave. ATT has decided that they don't make enough money on ads to continue whatever small support is needed to keep these going. (Edited per community guidelines).

Please let me know if there is a solution. I tried to go the yahoo+ $5 per month route and that worked for awhile but now the password reset is back.

(edited)

New Member

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2 Messages

2 m مضت

I am sooo frustrated, I am constantly having to log back in and change password for my at&t email sometimes 2-3 times a day and this for my business.  When I called at&T they told they are aware of the issue and there's nothing I can do but, wait for their engineers to fix it.  As I see below this was an issue with someone else over a few months ago.  Why is At&t not fixing this issue.  If it not taken care of by the end August I will be finding a different company for service.  And I have done everything possible in the troubleshooting arena - clear cache, try a different browser, unplug router, and so on......nothing works.  I don't have time to do this everyday I have to work.

jaw1254

Contributor

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18 Messages

2 m مضت

Why didn't someone with AT&T Software Engineers revert to the previous software code which was causing this issue!?!

tonydi

ACE - Guru

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7.4K Messages

2 m مضت

For some reason they can't figure out how.

jaw1254

Contributor

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18 Messages

2 m مضت

I bet Arnold Ziffel could figure it out.

tonydi

ACE - Guru

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7.4K Messages

2 m مضت

🤣🤣🤣 

I'm afraid Arnold is long gone but I'm sure he would have been far more capable than the clowns running this show.

I wonder if Larry, Darryl and Darryl might be available for a consultation?

(edited)

NewName

Mentor

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69 Messages

2 m مضت

@Justworking , @jaw1254 , @ashleyandhaley , @pbmendez , @jmcmurt 

Well, this nasty bug has reared its ugly head again for some users.  As you can probably see from previous posts, this hourly log-out of webmail issue started for some users about 2 months ago and gradually has gotten resolved for most of us and now it is affecting a new group of users or persists for others.  Like you, I tried all the usual canned answer fixes, but nothing worked UNTIL after 2 weeks I finally decided to change my password.  I don't know if it was that action or just coincidental, but the problem resolved after I changed password.  The problem only affected my .bellsouth webmail account prior to the fix.  You might try communicating directly with the ATT help desk.  They asked me to send them screenshots of what I was getting so they could send to their engineers.  Although I never got a direct response from anyone, maybe sending them the most information possible will enable them to isolate or fix the problem on your account at least.  What I cannot understand is how this continues to be what I call a rolling issue that affects small groups of users at a time, but not system-wide all at once.  I'm no techie genius, but it makes no logical sense to me.  If what @jmcmurt heard is true, perhaps we should all start migrating to another free email service.  Does anyone have any problems with .gmail or .yahoo?  Are they any better than .ATT, .bellsouth, .sbglobal and the rest of the legacy accounts services by ATT through .yahoo?

jaw1254

Contributor

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18 Messages

2 m مضت

My wife has started using her gmail accounts due to the issue!

New Member

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4 Messages

2 m مضت

I changed my password twice since the problem developed around the third week in June. The problem followed me to Europe and back and no change.

Could it be John Oliver’s fault?

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hey @karlaudi, let's get you into your email. 

We suggest clearing your cache and cookies. Old cached data can corrupt causing performance and compatibility issues. Clearing it cleans up space and removes any of that corrupted data.

  1. Open your browser.
  2. Press Ctrl+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
  5. Close and reopen your browser.

We also suggest trying a different browser. Sometimes certain browsers aren't compatible with our authentication processes, or an update for the browser breaks that compatibility.

Are you recieving any error codes? If so, please let us know. They can help us narrow and track down the specific issue.

 

Please let us know, we're looking forward to hearing from you!

Tyler, AT&T Community Specialist

 

 

New Member

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4 Messages

2 m مضت

I will try your first suggestion. I use the recommended FireFox and it was updated today. I will double check that too.

 Thank You. 

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