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BBAM's profile

New Member

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6 Messages

Mon, Jun 13, 2022 10:28 PM

att email keeps logging me out

at&t email keeps logging me out when i do anything else or  away.  i saw the clear cache/cookies advice, but it is on all 4 devices i have. i check the 'keep me logged in' option everytime. it doesnt matter. 

New Member

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12 Messages

3 m مضت

It seems like they should have this fixed after 3 weeks. I wonder if they've been hacked and don't want to tell us.   

ATTHelp

Community Support

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200.3K Messages

3 m مضت

We're here to help with your email, @dgow888!

 

As of now, resetting your password resyncs your account which corrects the error code. That is the current work around at the moment for this ongoing trend. We do apologize for this inconvenience.

 

Thank you for reaching out to the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

New Member

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5 Messages

3 m مضت

I just noticed the "keep me signed in" check box on the sign in page.  I've checked that each time I logged in over the past few days and that seems to keep me signed in so far.  I don't remember if that option was there before when it kept automatically logging me out.  I had already re-set my password twice when all of that was going on and it didn't help.  I hope they still will resolve the issue.

New Member

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12 Messages

3 m مضت

I signed in this am and checked the "keep me signed in" box and so far I have not been logged off. 

NewName

Mentor

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69 Messages

3 m مضت

@DeadEye57  I'm happy for you.  This give me hope.  I have tried checking the "keep me signed in" box every time for weeks and nothing works.  So, today I  reluctantly and begrudgingly changed my password as ATT seems to suggest as the solution to every problem.  But, guess what...that didn't resolve the problem either.   An hour later, my webmail timed out again like it has done every hour of every day, no matter what I try, for 17 straight days.  How long was yours acting up before it was fixed today?  

New Member

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12 Messages

3 m مضت

Mine started acting up during the week of 6-6.  I've changed my password at least 3 times.  It would log me off every hour.  I hope mine continues to work.  I can even refresh the page without being logged off!

NewName

Mentor

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69 Messages

3 m مضت

@DeadEye57  Yay!  Maybe I'm next in line for the fix.  Mine also started about June 5 or 6.  Hope eternal!  

New Member

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108 Messages

3 m مضت

Which domain is your email address part of? @att.net?

Are you reading mail on Yahoo?

Do you have more than one ATT.net or Yahoo account?

With one person I helped, I had her check her main in a separate browser profile, since some other browser activity might end up expiring or overwritten login cookies.

So, if you want to try that, make. dedicated browser profile for your email and do all of your other activity (including other email accounts) in a different profile.

Here is how to try it in Chrome. If you don't like it, you can always delete the extra profile: https://support.google.com/chrome/answer/2364824?hl=en&co=GENIE.Platform%3DDesktop

New Member

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12 Messages

3 m مضت

My email domain is bellsouth.net and I login to Currently from AT&T/ Yahoo mail

New Member

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108 Messages

3 m مضت

Do you have any other Yahoo.com or att.net accounts? I find they they can interfere with each other, which is why I put each individual email account into its own browser context (profile).

I had one user with an sbcglobal.net and att.net account, and when she used one it logged out the other. If fixed it by having her use an independent browser profile for each account.

New Member

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12 Messages

3 m مضت

I only have the one account.

New Member

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108 Messages

3 m مضت

Do you use any browser extensions / plug-ins or security programs (Norton, McAfee) that might be interfering?

Try opening the mail session in an Incognito/InPrivate window and see if it still logs out (an incognito window disables plugins)

NewName

Mentor

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69 Messages

3 m مضت

@phillipremaker I'm not sure who you were addressing in your messages with helpful suggestions, but I can say from my own experience that changing passwords, using incognito window or different browsers does not resolve the hourly time out problem with my @bellsouth.net email.  ATT has acknowledged it is aware of the problem and is working on a solution.  Some people have reported difficulty in logging in to their accounts, but that's not what this thread is about.  If a security program is interfering with maintaining open access to webmail via Currently.com for more than an hour at a time, then there is a much bigger problem that needs to be resolved in some way other than disabling virus software programs which is never a good idea in my opinion.  For whatever strange reason, several users including @Deadeye have reported that the time-out issue mysteriously resolves itself without them having to take any extraordinary steps.  And so, we wait, and wait, and wait for ATT to fix the problem.  

New Member

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108 Messages

3 m مضت

@NewName - You both seem to have the same issue. Yahoo is the mail provider, but AT&T is the authentication provider, and AT&T provides authentication services to the the legacy subdomains (@bellsouth, @sbcblobal, etc) and the main domain att.net.

This is all powered by Oauth, and Yahoo has to recognize the authentication tokens. But, this collection of multiple layers of authentication is super tricky. In my case, I spent 6 weeks trying to understand how att.net, sbcglobal.net and yahoo.com all decide how to trust each other's cookies. 

So, how *exactly* this all works, I am not sure. But this is a pretty advanced problem interconnecting how Yahoo understand the authentication tokens generated by AT&T and the subdomains. My guess is that there is some low timeout set on an auth token somewhere OR some auth token getting overwritten by something else. 

In her case, it depended on WHAT ORDER she did her login! Some logins implicitly signed out other logins. It was crazy.

If you are telling me that the timeout happens even in the incognito window with no other activity, that you may have a different issue.


(edited)

NewName

Mentor

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69 Messages

3 m مضت

@DeadEye57 @phillipremaker @BBAM @Idiott22 

Good news my webmail has not timed out so far today and I've been on it for about 5 or 6 hours so far.  The only thing I finally did was change my password yesterday morning, but the time out continued happening all afternoon.  Maybe shutting down the computer overnight after changing the password made something magically happen.  I'm grateful for whatever it was.

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