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BBAM's profile

New Member

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6 Messages

Mon, Jun 13, 2022 10:28 PM

att email keeps logging me out

at&t email keeps logging me out when i do anything else or  away.  i saw the clear cache/cookies advice, but it is on all 4 devices i have. i check the 'keep me logged in' option everytime. it doesnt matter. 

NewName

Mentor

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69 Messages

3分前

This is the 13th day of having the same issue for me.  At least ATT finally admits the problem is on their end and their engineers are working on it.  But some users reported the issue on June 1, and some of them have reported the issue resolved itself magically after a few days or week.  But for others, the problem persists.  

New Member

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6 Messages

3分前

I have taken to just checking randomly.   One good thing about not being logged in all the time is less ads, not sure if this is less dollars for ATT/Yahoo but the ball is in their court now.  

New Member

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9 Messages

3分前

I too have been having this issue for at least a couple weeks. Very unproductive and frustrating to be logged out several times every day. I have spent an inordinate amount of time researching and trying to fix this problem to no avail. Tried Chrome and Edge browsers, made sure browsers are updated, cleared cache, extensions, browser history, etc., called Yahoo Mail and AT&T and the issue still persists. One of the first things I tried was to change my password and this did not work either.  I also noticed that when I am logged in to my email, under Account Info,  I am unable to access Account Security as it simply logs me out.  In addition, this same issue is happening on my other email accounts.  It would be very helpful if AT&T acknowledged this issue so everyone could stop wasting their time on "fixes" that do not work and really got to work on fixing an issue that is at least two weeks old. 

ATTHelp

Community Support

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200.3K Messages

3分前

We're here to assist with your email timing out, @MaryAnnAnderson!

 

Based on the description of the issue you are having, along with the troubleshooting you've done, we will need to move this conversation into a DM. Be on the look out for a chat notification in the upper portion of the page.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

New Member

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9 Messages

3分前

What now?  I immediately responded to your request to move the conversation into a DM and have now been waiting for 25 minutes. How long am I supposed to wait for you to respond?  I just explained about the amount of time I have already spent trying to fix this issue. Do you really expect me to wait for hours staring at the screen hoping you will respond?

New Member

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9 Messages

3分前

Very disappointed that I have now been waiting for over 50 minutes for your requested DM chat agent. After verifying my email thru the link you provided and receiving your "Authentication successful!" message, he asked me for my email address again , " Just to make sure that I am working with the correct one." That was provided immediately and now, 20 minutes later, no response. Please contact me by phone with your resolution. 

Has anyone else been treated this way?

NewName

Mentor

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69 Messages

3分前

@MaryAnnAnderson I also had a long wait with the ATT Chat Agent after verifying, then was asked for my ATT internet account number, etc., but at least the agent said he/she would be in a meeting for a couple of hours.  The next day, I was asked to send screenshots to the engineers at an email address, which I did last Friday, 6/10 and still no response.

New Member

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5 Messages

3分前

Same issue here over the past several days when trying to login from my MacBook Air. I am on MacOS Monterey v12.4, Safari, version 15.5. The error message I keep getting upon trying to log in is:

Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue.
CARE CODE: 205.2 [LU003]y
I have been clearing my browser history; no luck. Yesterday I reset my password and then was able to log in. But today, same issue has come back where it is rejecting my password. I have not had any issues viewing my email from my iPhone13 Pro. 
To join this forum, AT&T said I needed to create a forum account and emailed me a One-Time-PIN. Gee...good thing I can still read my email from my phone or this post would have been impossible. Bad process if I am trying to post that I can't access my email yet AT&T requests via email that I set up a one-time-PIN in order to access this forum. Might I suggest an option to enter a phone number to receive an OTP via text?

(edited)

New Member

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9 Messages

3分前

@NewName Thank you for your response. They should have everything they need to fix this issue that started at the beginning of June 2022 and they know it is not caused by the customer. We are all having the same issue and some of the agents above state that their engineering team is still working on a solution. Honesty would go a long way instead of further frustration and time wasted.

New Member

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12 Messages

3分前

HAs anyone had this issue resolved?  I have been logger out 8 times today, this is getting old fast!

NewName

Mentor

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69 Messages

3分前

@DeadEye57 I'm on the 15th day of the time out issue with no resolution yet.  It has been 10 days since I had a Direct Message chat with ATTHelp who had me send an email to the engineers with screenshots, then they closed the chat session and I have not heard back from anyone ATT with what actions are being taken other than the generic messages on other posts that their engineers are working on it.  

New Member

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9 Messages

3分前

@DeadEye57 No resolution or response here. Just crickets. Very frustrating.

New Member

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5 Messages

3分前

I called AT&T tech support 844-601-4909 on Saturday. They had me do another password reset. That fixed it for the day. Didn’t check login yesterday, but upon trying to login today, same issue again. 
Thankfully, I am still able to access my email from my phone. So I guess I’ll have to live with that until they figure it out. Sorry for those folks who are unable to access their email from any device. 
AT&T should at least post a message banner on their currently.att.yahoo.com page letting people know they are aware of the problem and working on it.  

New Member

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3 Messages

3分前

I have been having the same issues it's ridiculous. I am ready to move to gmail but have sooo much on my att account. I have to keep entering my password and reset it all the time. 

New Member

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3 Messages

3分前

I just entered my same issue and now dont see it. ugh. I am constantly have to reset my password it' s annoying 

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