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instadog's profile

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24 Messages

Wednesday, May 31st, 2023 10:24 PM

AGAIN cannot login to email

I can't believe this is happening AGAIN; I have had to deal with this so many times, for the past several months the ONLY way I could access my email was on my iPhone.  Today I had to update the software and restart and now cannot get to login again.  I've tried other computers, every browser you can think of and the pages just won't load, doesn't work, I have already been dealing with being told incorrectly that I have tried unsuccessfully to login too many times and have had to reset my password sometimes several times a day.  I am fed up with this, att is doing nothing to fix this problem that has been going on for years.  I want to change my email address and trash this one, but you cannot do that without access to your email!  I need help and it would be nice if I didn't have to keep doing this so many times. won't load either.  Search on Yahoo and you'll see this problem is affecting so many people there are pages and pages devoted to it. 
I have several legal documents linked to this email address and I cannot just lose it with no way to get back in.  PLEASE HELP!!

Community Support


232.1K Messages

1 year ago

Hi there, @instadog! We understand the importance of being able to access your email and would love to help check on any potential log in options that may be available for your account. 


So that we can dig a little deeper into any log in options that you may have, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to hearing from you!


Lacey, AT&T Community Specialist 

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