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Exuss's profile

New Member


1 Message

Sunday, November 27th, 2022 8:24 PM

accessing account as of 11/9/2022

I can no longer access my email account.  The site will not allow me to sign in as my email address.  What do I do to keep using my 30 year old account?

Accepted Solution

Official Solution

Community Support


221.5K Messages

10 months ago

Hi there, @Exuss. Happy Holidays! We understand that you are unable to get access to your bellsouth email. We can help you with that.


In order to remedy any login concern, we need to do a password reset. The reason why we are taking this route is, it's your AT&T/Bellsouth email profile that you are actually resetting. Which in turn, resets your email password. Follow these steps with some additions:

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.
  6. After resetting your password, open up a new tab and go to AT&T/Yahoo.
  7. Click on "Sign In"
  8. Enter in your full email address and new password
  9. Click "Sign In"
  10. If successful, the page refreshes.
  11. Click on the envelope icon and that should take you to your email inbox.

If you run into any errors or get stuck on any of the steps provided, please let us know.


Matthew, AT&T Community Specialist

New Member


1 Message

5 months ago

I have attempted these steps to get into my bellsouth account but receive an error that my username and last name combo are incorrect even though hey are not. Please advise. 

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