Whitelisted incoming email account keeps going to spam

Hi, @dspindler, we'd be happy to assist with your white listed emails being sent to your spam folder.

We recommend looking into your email settings.  Select the gear icon, then check your filters to ensure that your emails are going to the correct folder.

Please let us know if this helps.

Daniel, AT&T Community Specialist

That really doesn’t help.  Obviously I can change my settings.  I do not have the address blacklisted.  I have added the address to my trusted contacts.  What wise would I change.  It’s like you responded, “well, the answer is there somewhere”

Thanks for coming back, dspindler. Let's continue to troubleshoot.

Most often, legitimate email go into spam because of there is something wrong with the way that email was constructed. Our spam filters are very high. We look for things like advertising links, digital signatures and much more. 

The other things that we scan for could be embedded viruses (spyware, adware), anything that can corrupt and be potentially harmful to your computer. 

The reason why we sent the information to change your filters is that it is one way to make sure that emails go where they are supposed to go. Another way is, that the sender of the email may need to potentially check their system. 

If a legitimate email is accidentally filtered into the spam folder, it's easy to correct:

1. Go to your Spam folder under your inbox folders.
2. Check the box to the left of the email.
3. Select Not Spam from the email toolbar to move it to your inbox.

Also, there a number of emails that are legitmate can go into spam. Some of the emails are like prayer and joke chains, fundrasing, even rss and news feeds. 

We do suggest that you check out our Email Not Working - Troubleshooting Information from AT&T forums article. It has a variety of troubleshooting steps for a variety of different errors and events that users come across. 

For you, however, we do recommend that you look at the "Email Not Going To Where it Is Supposed To?" section of the article. 

In any event, please update us. 

Matthew, AT&T Community Specialist

I have marked the sender as "not spam" at least 10 times.  The email does contain links but they are not advertising links.  Also, you claim that your spam filters are very high.  That is very dubious as I receive identical emails (from spoofed email addresses obviously) that anyone would recognize as spam but your filters don't.  I'm not saying that happens on hundreds of emails but certainly a few a day.  Below is an example. 

I have the same problem.  Emails from one specific company are continually sent to my spam folder.  I also have marked them as "not spam" many, many times.  I have added them to my contacts list in hopes that it would help the spam filter know I want to get the emails.  It is a well-known legitimate company, nothing weird or shady about it. Granted these are advertising emails, but I get other adverising emails from lots of other online retailers that I do business with.

I agree that their claim that their spam filters are very high is not accurate.  I get 4 or 5 emails a day delivered to my in box that are clearly spam.  When I hover my mouse over the sender's name that is displayed it is easy to see that it is a fake sender that has nothing to do with the company they are trying to get me to believe sent the email.  I mark them as spam over and over.  It seems like something changed at the start of the year.  I did not have this problem in the past.

Hey ATT still looking for a solution. Why are obvious SPAM emails getting through to my inbox while legitimate emails are being blocked.  How about...if there are ASCII characters in the subject line that would be marked as SPAM..or better yet..blocked.  See, I'm giving you a solution for free.