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Need to update email settings?
Apprzr50's profile

New Member


2 Messages

Wed, Jun 22, 2022 6:04 PM

unable to view certain emails

recently some emails with what would appear to be attachments, are coming in like this 


    <meta charset="UTF-8">

    <meta http-equiv="X-UA-Compatible" content="IE=edge">

    <meta name="viewport" content="width=device-width, initial-scale=1">


    <style type="text/css">

        p {

    margin: 10px 0;

    padding: 0;



table {

    border-collapse: collapse;



h1, h2, h3, h4, h5, h6 {


    margin: 0;

    padding: 0;


I am able to view the emails fine on my phone but not on my computer


Community Support


195.7K Messages


We understand the importance of keeping up with email, Apprzr50.


Since you're able to view the emails on your phone, we recommend trying a different browser on your computer. Check out our article on Resolving Email Issues and scroll to the section titled Connectivity or Browser Issues and perform the following:

  • Open your AT&T Mail in a different web browser. For example, if you normally use Google Chrome®, try Firefox®.
  • Verify that your browser accepts cookies. Then, clear your cookies and cache. You’ll find this info in your browser's Preferences, Settings, or Options menu.
  • Enable JavaScript, and make sure it’s up to date. You’ll find it in your browser settings or options.
  • Disable browser tools or add-ons to see if they’re causing issues with email access.
  • Enable Adobe Flash Player, and make sure it’s updated.
  • Check on the settings of your firewall, antivirus programs, and anti-spyware software. They can cause a conflict with email programs and web browsers. Disable them one at a time and try to access your email. Don't forget to turn them back on once you know they aren’t causing the problem.

Please keep us updated!


Jennifer, AT&T Community Specialist

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