Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Need to update email settings?
Apprzr50's profile

New Member

 • 

2 Messages

Wed, Jun 22, 2022 6:04 PM

unable to view certain emails

recently some emails with what would appear to be attachments, are coming in like this 

<head>

    <meta charset="UTF-8">

    <meta http-equiv="X-UA-Compatible" content="IE=edge">

    <meta name="viewport" content="width=device-width, initial-scale=1">

    <title>Authentisign</title>

    <style type="text/css">

        p {

    margin: 10px 0;

    padding: 0;

}

 

table {

    border-collapse: collapse;

}

 

h1, h2, h3, h4, h5, h6 {

    ;

    margin: 0;

    padding: 0;

}

I am able to view the emails fine on my phone but not on my computer

ATTHelp

Community Support

 • 

195.7K Messages

2分前

We understand the importance of keeping up with email, Apprzr50.

 

Since you're able to view the emails on your phone, we recommend trying a different browser on your computer. Check out our article on Resolving Email Issues and scroll to the section titled Connectivity or Browser Issues and perform the following:

  • Open your AT&T Mail in a different web browser. For example, if you normally use Google Chrome®, try Firefox®.
  • Verify that your browser accepts cookies. Then, clear your cookies and cache. You’ll find this info in your browser's Preferences, Settings, or Options menu.
  • Enable JavaScript, and make sure it’s up to date. You’ll find it in your browser settings or options.
  • Disable browser tools or add-ons to see if they’re causing issues with email access.
  • Enable Adobe Flash Player, and make sure it’s updated.
  • Check on the settings of your firewall, antivirus programs, and anti-spyware software. They can cause a conflict with email programs and web browsers. Disable them one at a time and try to access your email. Don't forget to turn them back on once you know they aren’t causing the problem.

Please keep us updated!

 

Jennifer, AT&T Community Specialist

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.