Contributor
•
36 Messages
saving images in email - can't "Save image as..." anymore
Until about 2 weeks ago (mid sept 2023) I was able to right click an image from an email and save it by whatever name I wanted. Now it auto downloads, saves as IMG # and I have to go to downloads and actually right click there to rename it. Right click no longer allows me to "save image as....." Preview sometimes allows me to do this - unless, of course, preview isn't working. What changed and why? And what do I now need to fix - somewhere - so I can save things the way I used to? I feel as if I'm back in 2001.
Thank you
ATTHelp
Community Support
•
224.8K Messages
2 months ago
Hi @jujubee6,
We understand you, and we're glad to guide you.
Based on the browser that you use, we'd recommend that you make changes in your download settings i.e. enable "Always ask before download" feature.
Hope this helps!
Ben, AT&T Community Forum Specialist
0
0
jujubee6
Contributor
•
36 Messages
2 months ago
I apologize for not having provided feedback yet. I looked for the settings on my computer and haven't been able to find it and then have been busy.
I'm not having this problem with google / chrome and pictures sent via my work email and apps. I work with a tattoo company so I'm dealing with a lot of photos.
On the other hand, the issue I'm having began after a download app showed up on my Chrome extensions bar, probably via an auto update or something. So I am perplexed as to why I'm having difficulty with AT&T email but not gmail.
I should have time to mess with this more tomorrow. Unless you have insight as to why it's on my Chrome bar but not affecting my gmail?
I tried to upload a screenshot of the section on my taskbar, but maybe this only uploads jpegs
0
0
ATTHelp
Community Support
•
224.8K Messages
2 months ago
Hey @jujubee6, we hear you, and glad to assist you.
We recommend, that you try using http://sm.att.com/e05b5109 to log in your AT&T email and then try saving the images.
Let us know how it goes!
Feel free to reach out to us for any other assistance.
Sara, AT&T Community Forum Specialist
0
0