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jgrunner's profile

New Member

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5 Messages

Sunday, June 4th, 2023 9:28 PM

People are showing up twice on my contact list

Some of my contacts are showing twice (sometimes 3 times) when search my contact list.  One may show the phone number and the other may show the email address - they both appear to come from the same contact.  How can I just have one name appear.  Any help would be appreciated.

Community Support

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232.8K Messages

1 year ago

Thanks for reaching out to us, and we'd be happy to help with your contact list, @jgrunner

 

To get started, please confirm with us if you're using an email client such as Apple Mail or Outlook to check your email or if you're signing in through Currently

 

If you're using Currently, then you can check out our information to manage your AT&T email contacts.

 

Let us know if this helps. 

 

Robert, AT&T Community Specialist

New Member

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5 Messages

1 year ago

I am using Currently for my contacts and emails.

Community Support

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232.8K Messages

1 year ago

@jgrunner, thank you for that information. 

 

Since you are using Currently, did you get a chance to check out the information Robert sent you about managing your AT&T email contacts? 

 

 

Let us know if this helps, because we can try helping you with your settings in a direct message.

 

 

Demetria, AT&T Community Specialist

New Member

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5 Messages

1 year ago

Yes but sorry but I didn't see where that addresses my issue.

Community Support

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232.8K Messages

1 year ago

We are here to help with your contact list, @jgrunner.

 

You will need to make sure to edit or remove contacts by following these steps:

 

From your basic webmail inbox

  • Select Contacts.
  • Choose More (three dot icon).
  • Select Edit contact or Delete.

From basic mail

  • Select Contacts.
  • Scroll to the entry you want to change.
  • Select the pencil icon to make changes. Or select the trash can to remove the contact.

We hope this helps! Thank you for reaching out to AT&T Community Forums.

 

Rosey, AT&T Community Specialist 

New Member

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5 Messages

1 year ago

I'm sorry you aren't understanding my question.  I know how to edit contacts.  My problem is that when I see my list of contacts, some people are showing multiple times.  One may show the email address and the other the phone number.   

Community Support

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232.8K Messages

1 year ago

@jgrunner, we understand that you still are having concerns about your email contacts. 

 

 

 

We're going to need to speak privately to continue. That way we can take a closer look at your email settings. Please check your direct message inbox in the top right corner of the page. We'll be messaging you there shortly.

 

 

 

Demetria, AT&T Community Specialist

New Member

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5 Messages

1 year ago

Ok I will watch for it, I assume you mean the bell up there for In-App Notifications

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