Need to update email settings?
CyberX123's profile

New Member

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4 Messages

Tuesday, March 28th, 2023 11:17 PM

Not Receiving Emails

Dear Forum, 

First, why does AT&T/yahoo NOT have a customer service help email address? It would be better than having an open forum. 

Recommend having a customer help email and Frequently asked questions section. Also, drastically need to update the trouble shooting section as it is NOT helpful and out of date.

I was locked out of my email account months ago and I am still dealing with issues. I am grateful that I was able to retrieve it however I am still not receiving emails. Yes, I have checked filters, spam, privacy, security, etc. Everything is fine. 

I have tried to recover some of these emails that I had lost during the lock out as well as once getting back in, however the system for doing so is also out of date and has a limited 3 options: 1. Account was hacked 2. Accidentally deleted messages on web mail. 3. Accidentally deleted messages on Mobile. None of these apply. Furthermore, after you submit the request only an email reply that states that it has been received is sent. There is no further follow up and what caused the issue. 

What happens to emails when email accounts are temp. not active? When there are several bounce backs from an email address does this block the account from future emails once re-activated? How does this affect receiving computer generated emails? How can I resolve the issue? Is it on yahoo/AT&T side or the other server that I cannot get emails from?

Thank you

 

 

Community Support

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231.3K Messages

1 year ago

We're here to assist with all your email inquiries, @CyberX123!

 

Let's start off by answering your first question. You can always reach us for email support by social media (Facebook/Twitter), along with here in the forums, and at 800-288-2020. Along with that, Yahoo does offer a support live chat support, or you can contact them using 800-305-7664, but it does require a Yahoo+ subscription.

 

Thank you for the feedback on the options available when attempting to restore missing emails. We'll be sure to pass this along to the correct team.

 

For not receiving any emails, can you let us know what access method you are using? If you are using anything other than Currently, we recommend that you verify the inbound and outbound server settings to ensure they are set up for IMAP. This syncs your email with our server. By using the aforementioned link, you can find the client that you use to get the IMAP server settings it requires.

 

Lastly, if you know of the bounce back error any of the senders are getting when trying to email you, can you let us know what it says? This will help us find out the root cause for your emails not arriving properly.

 

We look forward to hearing back from you!

 

CalebP, AT&T Community Specialist 

 

 

New Member

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4 Messages

1 year ago

Thank You Caleb for getting back to me and for informing me on possible ways to contact AT&T support. One of my concerns is with privacy issues with all these open forums, especially with hacking. Etc.

In regards to Yahoo, I find that it is ridiculous that anyone has to pay for help/support for a FREE email account. This is something congress should know about.

Since the dividing up of Yahoo and everyone’s email to different providers such as AT&T, is AT&T not communicating with Yahoo re: issues. It would make sense that everyone is on the same page. Are parts of everyone’s email still attached to Yahoo’s server or perhaps fragments of our email accounts are? 

The access methods that I am using to get into my email are via Currently and AT&T Login. I was informed that I would have to sign into AT&T login at least once every 20 – 30 days or I could be locked out of my email again.

How do you/I verify the inbound and outbound server settings? Is this on my modem/router? I just switched from DSL to Fiber Optic U’verse in Mid- January. Could this also be an issue?


I clicked on the provided link, is this the section that I go to, “Verify or update AT&T email settings”?  What is Secure mail key? Is this a forced way that we have to use at least two verifications to get into our email? I hope not. 

Below is a screen shot of one of the bounced messages. For privacy reasons I redacted the emails.

Do you think that you will need one of the bounce back error messages back from January, if they still have it and are willing to provide it? Would this further help?

Do you know what unsubscribing would do to some of these groups/emails that I am not receiving? So if, I unsubscribe and then resubscribe would that maybe trigger a release on the issue? If not, when an email bounces several times is it then blocked by the server that is sending those emails or the server that is receiving those emails? Both?

Also, do you know why I may be receiving emails from an email account when a real person sends me a message but when there is a computer generated email sent from the same email address I do not receive the email? 

Thank you!

Community Support

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231.3K Messages

1 year ago

Thanks for sharing that information with us, @CyberX123.

 

The email inbound and outbound settings are only relevant if you're using an email client such Outlook to where you'll need to make sure it's properly set up for IMAP. Switching from DSL to Fiber would not cause an issue with your email account. 

 

You won't need to update or verify email settings, as that is only for users that have use an email client. A secure mail key is 16-bit phrase that you can use in place of a password to log into your email account through certain email programs or apps. 

 

You can try unsubscribing and resubscribing to the group to see if that helps with the emails being bounced back. Emails are usually only blocked if they're suspected to have been sending suspicious email that could be harmful. 

 

We'd suggest checking out our information on email troubleshooting to see if this fixes the emails that are being bounced back. There could be settings or filters that are preventing computer generated emails from being retrieved by your email address. 

 

Let us know if this helps. 

 

Robert, AT&T Community Specialist

New Member

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4 Messages

1 year ago

Thank you for your quick reply, Robert.

 

I do not use outlook for this email account. Since this is the case would it be possible that one of the AT&T Tech’s check inbound and outbound settings or some equivalent settings for my email within the server as this could be the cause of the issue?

 

If someone could please address my other prior questions above that would be appreciative.

 

Per your provided link, “Troubleshooting page”:

Login and Email Solutions

 Resolve issues like:

  • Password Issues – NA
  • Login/ Sign-in Issues - NA
  • Webmail solutions – What is this?
  • Compatible Browsers – NA – this does not seem to be an issue as it occurs regardless of the Browsers.
  • Email going to trash – No, not receiving email(s).
  • Client setup help – Don’t think applies as I think this might be outlook etc.
  • POP Settings – Same as above.
  • Spellcheck - NA
  • Mail Delivery Error – No error received on my end. I am not receiving emails. SO WHAT IS THE PROBLEM. Yahoo/AT&T Server. How do we fix the issue. Thank you!

Recommend that all Yahoo and AT&T tech employees are on the same page. Like the old school tech’s that would know how to fix… and they would say, “yes I know how to fix that, do this and that and then it is fixed”, instead of here is a link to another conversation on how it may or may not actually help you.

Please help. It makes sense that there is either an issue with one of both of the servers? Which I do not have access to. Is that correct? Why would I not receive the emails that I once were receiving prior to my email lock out? Unless, something has been blocked on either side.  Do both sides need to look at something… some code… As indicated above, I have checked filters, spam, privacy, security, etc. Everything is fine. 

Thank you.

Community Support

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231.3K Messages

1 year ago

Glad to answer your questions, CyberX123.

  1. Since you're using Currently and not a 3rd party app, the server settings aren't as relevant to your problem, which is why Caleb stated that you should check the server settings if you're not using Currently.
  2. We use Yahoo's severs for email, so all AT&T email accounts would be on Yahoo's server.
  3. Your email sever settings cannot be found on your modem. The server settings for Currently are set up automatically, so there's nowhere for you to go to see them. That's only for 3rd party clients like Outlook, etc.

We see that Robert already answered your questions about what a secure mail key is and if switching to Fiber could've caused this.

 

As far as getting back to receiving emails, you'll need to contact our email Postmaster by sending a message to abuse_rbl@abuse-att.net. They will be able to help.

 

If you need help with anything in the future, feel free to reach out again.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

New Member

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4 Messages

1 year ago

Thank You Aminah for your quick reply. I appreciate your input re: my inquiries and the email to the Postmaster.

I will email the Postmaster and hope they can help!

I will be sure to contact the you/Forum again if I have anything else in the future.

Thank you!

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