Observer
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2 Messages
Marking NOT SPAM to an email does not train AT&T email that email address is NOT spam
Over the past 4 months I have removed an email from the Spam folder by selecting Not Spam button, but AT&T/Yahoo mail still puts email from that address into the Spam folder. I have done this about 80 times by now and have also copied that email address into my Contacts, but AT&T/Yahoo mail still puts that email into the Spam folder.
Can AT&T/Yahoo mail please fix this bug to learn what email is NOT spam?
hbtx
ATTHelp
Community Support
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225.6K Messages
3 months ago
Hi @hbtxjsc,
We can help you move important emails from your spam folder.
If a legitimate email is accidentally filtered into the spam folder, it's easy to correct - Learn how to remove or report email spam.
We also recommend you to provide the feedback about the invalid auto spamming.
If you are looking at your inbox via http://sm.att.com/e05b5109, you'll see a small gear on the upper-right side of the page. Click that gear. You'll see the option to "Give Feedback."
From there, our teams can take a look.
We hope this helps!
David, Community Forum Specialist
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hbtxjsc
Observer
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2 Messages
3 months ago
Thank you. I will try that.
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ATTHelp
Community Support
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225.6K Messages
3 months ago
Of course @hbtxjsc, that's why we are here. If something else pops up, let us know.
ChrisM, AT&T Community Specialist.
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