AT&T Community Forums

Is it possible to remove or delete a sub-account email from my main ATT master account?

Due to the fact that several of my sub-account emails have been getting locked with various version of the horrid Care Code: 205.2 [LU003] too many failed logins. Which according to support I talked with is due to 'bad actors'/'fraudsters' trying to break into my email account(s), I am trying to move my emails to one or several new sub-accounts.

I have currently 9 of 20 sub-accounts and wish to delete a few that I am not using.

I have checked through several ATT Help and info pages, and can find only help on how to Add sub-account emais, but nowhere does it tell how to remove an old or unused or unwanted sub-account.

I know I am not at my limit of 20 sub-accounts, but I would rather try to get rid of the ones I don't need any longer.

On the master account Profile/ Sub-accounts page, it lists them and only gives the option of Edit and Enable/Disable.

So I have disabled two of them.

Is there any way to actualy remove a sub-account?

Thank you.

Responses

Accepted Solution

Official Solution

ATTHelp

Community Support

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221.4K Messages

1 year ago

We are here to help you answer your questions on how to remove a subaccount @Theguy8. Thanks for providing the steps you have done so far.

At this time, you can only edit, enable or disable a subaccount. A subaccount is a Member ID email address set up under the account owner's primary Member ID. Only the account owner can create and manage subaccounts.

You can have up to 20 subaccounts under your primary Member ID email. Only 10 can be active at one time.
You can't delete subaccounts, but you can disable them.
Subaccount users can manage phone features, get product support, and chat with an agent.
The Member ID email for a subaccount won't appear on the bill.
You're required to complete a few extra steps if you create a subaccount for a child under the age of 13.

However, you can delete an AT&T email address if it's not connected to a paid AT&T service or if it’s been 30-60 days since service cancellation or disconnect.

Please let us know if this answered your question and feel free to reach out again if you have other questions or concerns.

Olajide, AT&T Community Specialist

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