Community Support
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6.7K Messages
If I cancel my AT&T account will I lose my email address?
A common question we are asked is, "Can I keep my email if I cancel my service." The Answer: Yes you can!
What To Know
If you cancel your AT&T Internet account, you will still have access to your account as long as your account is in good standing. If there is a balance owed on the AT&T internet account, you will lose access to the email until it is resolved. To verify your canceled AT&T Internet account is in good standing, chat with us. If you break terms and conditions, the email will be deactivated.
Helpful Tips!
- Security Questions - when you cancel your services, you no longer have the ability to reset your email at att.com. It is highly recommended you set up security questions before you cancel - it makes it easier to reset passwords if you forget it!
- Merged Email Addresses - If your Yahoo email is tied to your att.net email, you do have the option to unmerge it. The att.net email is deleted when you unmerge the account. You must process the request within 30 days of cancellation.
- Tie your email to your mobile account - this will help with password resets in the future
To Unmerge the account, follow the steps below.
- Go to myAT&T, and log in with your AT&T Member ID and password.
- Select Profile > Update My Profile.
- Under AT&T Email Accounts, select Account Profile.
- Next to Member ID, select Delete Account.
- Select OK to confirm.
- Confirm that the Status at the bottom of the User Information section now reads Disabled. Your email account has been deleted.
- To continue using your Yahoo email, sign in to Yahoo mail. Select the Unmerge button in the bottom right corner of the page.
Thanks
ATTJohnCS, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
7 years ago
Are you wondering if you can keep your email address if you cancel services? The quick answer, yes you can! Check out the article above for more information.
If you have other email questions, check out our Email and Security Section.
ATTJohnCS, AT&T Community Specialist
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AOLmail
Contributor
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1 Message
7 years ago
what is AOL mail technical support and customer care number to fix all aol mail critical issues.
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ATTU-verseCare
Community Support
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6.7K Messages
6 years ago
Hi @selios,
You will find the information you are looking for regarding free emails in this thread.
ATTU-verseCare
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cjrapps
Contributor
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6 Messages
6 years ago
What about the subaccounts I have? I am in the process of moving to an address where my UVerse is not available and will not be. So I have been forced to change internet providers. Currently my son and one other family member have email addresses as part of my account. Will those convert to free email addresses too? My bill will be paid in full as I am on an autopay plan.
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ATTHelp
Community Support
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225K Messages
6 years ago
Salutations @cjrapps!
I appreciate you taking the time to write in with your questions. I am more than happy to address your concerns you may have!
You are able to keep full functionality of any accounts you are using with your email. There's no need to worry, nothing will change and you can keep the email services. Please visit this eSupport article for more details.
Thank you for your time and letting me assist. Have an elevated rest of your day!
Cesar, AT&T Community Specialist
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dmrviper
Contributor
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1 Message
6 years ago
Couldn't access email site for several hours, page wouldn't come up. Then it finally came back up yesterday and now I cannot log into my email account. It's the free att email. Have followed steps to reset password, don't know the security questions. I never set them up. Followed your tips for someone previously, stating to choose dropdown on the screen to choose how to have a temporary password sent to me, but that option is not there for me. This has been the most horrible situation in locating where to go for assistance. Everything takes you to the att pages for it you have an ATT paid for service. Please help!
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boozer1996
Tutor
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3 Messages
6 years ago
i have a bellsouth.net email account.... so if I get rid of my DSL with AT&T will I lose my email account, email address old emails etc? and my sub accounts I have for my kids etc..?
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ATTHelp
Community Support
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225K Messages
6 years ago
Hi there @boozer1996,
This is an excellent question! These days, our email addresses have so much history and assist us with our daily needs. i also wouldn't want to lost my account.
The email account is going to be separate from your DSL account. So you are able to keep your email account even without our internet services.
I hope this is advantageous. Have a good day!
Shenoah, AT&T Community Specialist
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Jkujo1
Contributor
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1 Message
6 years ago
If I cancel my AT&T Internet will my @att.net email address be shut down? Can I keep it and not have to go a new email address (I.e. Hotmail, Gmail, etc)
Thank you
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ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Hi @Jkujo1,
I moved your post to our Free Email thread. If you have any other questions, feel free to search using the search bar above.
ChrisZ, AT&T Community Specialist
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