AT&T Community Forums

HELP emails from a new job are blocked

Hello,

I received a new job but all of the emails such as the offer letter and emails setting up my account are blocked. I need to reset my account but I’m not receiving the reset emails. This is very frustrating!!! And I need this new job. Please help!

ATTHelp

Community Support

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225.7K Messages

3 months ago

We understand how it makes you feel, and we're happy to assist you on blocked emails @sharitarob1!

We have information on how to resolve email issues. You will want to check your account settings to make sure you aren’t blocking addresses you want to get email from. To review your settings:

Select the gear icon.
Check blocked addresses to make sure you aren’t blocking addresses you want to get email from.
You also want to check that emails are going to the correct folder.

Let us know how it goes.

FionaA, AT&T Community Forum Specialist

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sharitarob1

2 Messages

3 months ago

Thank you! I have checked my settings and there’s nothing in my blocked list.

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ATTHelp

Community Support

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225.7K Messages

3 months ago

We hear you, and happy to assist you @sharitarob1!

Please try using a different device or check for browser issues if you are using a desktop.

Open AT&T Mail in a different web browser. For example, if you normally use Google Chrome, try Firefox.
Verify that your browser accepts cookies. If so, clear your cookies and cache. You’ll find this info in your browser's Preferences, Settings, or Options menu.
Enable JavaScript, and make sure it’s up to date. You’ll find it in your browser’s Settings or Options menu.
Disable browser tools or add-ons to see if they’re causing issues with email access.
Enable Adobe Flash Player and make sure it’s updated.
Check the settings of your firewall, antivirus programs, and anti-spyware software. They can cause a conflict with email programs and web browsers. Disable them one at a time and try to access your email. Don't forget to turn them back on once you know they aren’t causing the problem.

Try to logout and login back into your email account. Also, try resetting password:

Go to reset your password.
Enter your user ID and the last name associated with your ID.
Choose your verification method and follow the prompts.
Enter and confirm your new password.

Please let us know if you are getting ay error codes.

You can also try contacting our technical support team at 800.288.2020. They are available Monday to Friday 07:00am-09:00pm CT and Saturday-Sunday 08:00-09:00pm CT.

For further assistance, we are always here to help!

Nate, AT&T Community Forum Specialist.

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