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Fri, Apr 14, 2017 7:12 PM

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EMAIL SPAM - What You Can Do To Stop It!

Learn why you may be getting it, how to avoid it, and protect yourself

Who out there loves to be inundated with unsolicited emails? This digital wasteland of mysterious messages clogging your inbox. Also known as SPAM, appropriately named after that mysterious meat-like substance that most want nothing to do within a nutritional diet. Well, if you like SPAM this article is not for you. If you don’t like SPAM like us here in the community forums this article will help you learn how to block/unblock email by sender.

Why are you getting spam?

  • Signing up for offers
  • Joining mailing lists
  • Randomly guessing email list
  • And more

How to avoid spam

  • Use a different email for online offers
  • Don't use your email ID as your user name in forums or chat
  • Ask how your email will be used when or read the privacy statements
  • Do not reply to spam 
  • Do not visit sites from spam email
  • Check out our How To Avoid Spam section of our spam page for more detailed information 

You can block email messages from an unwanted sender. Messages will automatically delete from your inbox, spam, and trash folders. Unblocking is just as easy.

 

Learn what to look for here.


First, learn how to:

Block an email address

Sometimes it's necessary to block messages from a particular sender. Your AT&T email account makes it easy to block unwanted messages.

 

Follow these steps to block an email address:

 

  1. Log in to your AT&T email account.
  2. Select the gear icon, and then select Settings from the top-right corner of the page.
  3. Select Blocked Addresses from the left-hand menu.
  4. Enter the address you'd like to block in the Add an address field.
  5. Select the Block button and then select Save. This email address is now blocked, and you will not be able to receive email messages from that address.

Now, learn how to:

Unblock an email address


If you change your mind and want to unblock an email address, it's easy.

Follow these steps to remove an email address from your blocked list:

 

  1. Go to the Blocked Addresses page.
  2. Select the email address you'd like to remove from the Blocked Addresses list.
  3. Highlight the address.
  4. Select the Remove button and then select Save. This will remove it from your list of blocked senders, and you can receive email from that address again.

Additional information


Learn more about blocking and unblocking

Have questions or other concerns?


Phone call/robocall fraud
You can report suspicious and unwanted calls to our Fraud Department at https://www.att.com/support/pages/report-call-or-text.


Email scam
Please forward the suspicious email to abuse@att.net. 


Text scam/inappropriate text messages
If you receive a suspicious text message, forward it to us. Get step-by-step instructions to report unwanted text messages at https://about.att.com/pages/cyberaware/ni/blog/forward_7726. 


AT&T account fraud or unknown charges/transactions
If you suspect you are a target of fraud on your AT&T mobile phone account, you can report it to our Fraud team using the form found at https://attfraud.custhelp.com/app/mobility. 


General Scam
We can only assist with things related to your AT&T account. 
For possible fraud on a non-AT&T account, please call the customer service number for that account at the top of your bill.

Thanks

AT&T DavidT, ChrisZ, and JohnCS

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Accepted Solution

Official Solution

Community Support

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6.7K Messages

6 years ago

Are you getting a lot of spam? Is it getting on your nerves? Check out some helpful tips above to put a stop to it!

 

Thanks

ATTJohnCS, AT&T Community Specialist

(edited)

Contributor

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1 Message

5 years ago

Where can I send suspected email spam, or fraudulent emails to at AT&T?

Tutor

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5 Messages

4 years ago

We are a legitimate business that has gotten on the SPAM block for AT&T. I first reported this issue 16 days ago per the AT&T instructions on the delivery failures. 6 days ago they said we would be removed from the block in 24 - 48 hours. We are still being blocked. I have been emailing them examples of the blocked emails about every day. I don't know what else to do. Any suggestions?

 

Very UNIMPRESSED with their service and the dis-service they are doing to their email customers by blocking communications that their customers need.

 

Based on this, I certainly would NOT recommend using them as your email provider!

fredziffel

Scholar

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109 Messages

4 years ago

You are not addressing the issue, case in point is "cbd@" SPAM. They are using a generator to continually change their email address (s) there are an infinite number of bogus addresses they can use and they are currently using cbd@ ----- . And you cannot successfully block anything starting with "cbd@" , I've tried it and the just move from my SPAM file to my inbox !

Tutor

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2 Messages

4 years ago

I have the same problem. I have pulled up the "raw data" and used Arin Who-Is IP lookup to find out where they're coming from, to my shock they're coming from Amazon Technologies, Inc., Amazon Web Services both out of Seattle WA.

I'm a Prime customer of Amazon and incredibly disturbed by this intrusion.  They of course deny all knowledge of this slamming. I have received almost 1000 emails in about a month and blocking thru ATT is useless.

At this point I am unsure how to handle it, changing my email service is a huge undertaking and I refuse to be punished because of these companies engaging in illegal behavior. 

ATT is responsible and should move to correct it ASAP.

Contributor

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2 Messages

4 years ago

Hi,
hank33

Tutor

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22 Messages

4 years ago

This ATT advice to control spam/scam emails does not work. I blocked until I reached the 1000 blocked emails limit and ATT has not been helpful about what to try next. I also marked them all SPAM and sent those emails to five different ATT, Yahoo, & GOV addresses that are supposed to be doing something about those email senders. I am now experimenting with the filters but new random email addresses is making that effort futile as well.

_xyzzy_

Expert

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15K Messages

4 years ago

@hank33 said:

I am now experimenting with the filters but new random email addresses is making that effort futile as well.

FYI, your effort was futile before you even began because the att/yahoo spam filters take precedence and user defined filters are not even looked at if the spam filters determine an item is spam to be placed the spam box.

Contributor

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3 Messages

4 years ago

It's important to know the difference between spam, unwanted emails, and junk email. It's good to know the difference between the three. 

 

Unwanted emails are either personal emails you don't want to acknowledge, or advertising emails from vendors. You'll usually see them in your regular email box. To get rid advertising, navigate to the bottom of the page where you see the small print, and opt out of the unwanted email. Reputable vendors will typically discontinue unwanted advertising emails either instantly or within the week.

 

Junk emails are a little more difficult to manage. These should appear in your email system; but, depending on the way your email is set up, you might end up some mix of advertising or unwanted emails. This is best solved by using filters using your ISP's webmail interface - the most direct way of managing the mail. If you can't fix it yourself, you should ask for someone in Support to help fix the problem. 

 

Spam email is the most irksome problem for most users - the endless torrent of unwanted, unsolicited, and sometimes offensive ads that never seems to go away. Every time you set up a filter, more illegitimate emails appear in their place. This seems to be a major part of your issue, but I'm not certain. Don't ever respond to the spam emails; you'll just get more of the spam. I don't know the details of your situation, but I've found a way to manage them, and I'm pretty sure you can cut down on the spam.

 

1. Never, ever respond to spam, or even open the emails. Sometimes, the spam contains malware that can damage your computer. At the least, you'd be giving up your online privacy and security. 

2. Divide your email system into two email accounts. The first section should be dedicated only to people or vendors you really trust. Ideally, you won't get any unwanted email from these users. And if you get advertising, you can always opt out of the emails. The second account should only be for less secure internet transactions. Finally, consider retiring the problematic email account and migrating to a new account with fresh passwords. 

3. Avoid risky sites. They're rife with malware and spam. Also, some retailers sell your email list without your consent - another reason for migrating to a new account.

4. Make sure your computer has gone through a malware scan. I can assure you that your system has been infected. There are several good free options.

 

 

Tutor

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3 Messages

4 years ago

It is virtually impossible to block today's email spam due to the huge number of valid top-level-domains

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