Need to update email settings?
janicefr48's profile
janicefr48
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The 5th element!

Tutor

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17 Messages

Fri, Jun 10, 2022 7:17 PM

email problems

I have been having numerous problems with email for several weeks. I have tried different browsers, cleared cache, etc. I log in through server.

Logging in is nightmare. Keeps circling to "logout successful" and have to keep trying over and over. Emails will not refresh. Have to sign out and sign back in to get latest ones. Get error messages that email can't be shown. Error messages email can't be saved. Folders saying empty although not empty, but can't access without signing out and back in and hope.

I have seen most of these problems mentioned in other posts but no solutions provided.

New Member

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26 Messages

2分前

I have had the same email for over 22 years and I have had all the same problems you have had which only started 2 weeks ago. I am going to have to change my email. I can not help but think that is exactly what ATT or Yahoo wants us to do. This is just completely unbelieveable! 

ATTHelp

Community Support

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195K Messages

2分前

We're here to help get your email working properly, @ATForumUser.

 

If you're having problems with getting your email to work, you may want to some troubleshooting steps to see if that fixes the issue. Here's a few things you can do:

  • If you're not already, try signing in using Currently directly instead of using an app. This will help determine whether the issue is with your account directly or not.
  • Clear Cache and Cookies - A very common fix.

  • Update Your Browser - many features are only compatible with the latest browser and we recommend updating it.

  • Test signing in to your webmail using another browser.

  • Disable browser tools or add-ons - varies by device and browser.

  • Disable your firewall - varies by device and browser.

If you're still having email issues after that, please let us know and we'll be more than happy to see what other options we can provide.

 

We look forward to hearing back from you!

 

Jarod, AT&T Community Specialist

New Member

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26 Messages

2分前

I use Currently to log in to sbcglobal.net

I have cleared my cache and cookies.

I have the latest chrome update.

And I just updated to Windows 11. 

I check to keep me logged in for 2 weeks.

Doesn't matter it is timing out. 

Once it times out, all functionality is gone. 

I just looked to update Java and here is the message I see 

Chrome no longer supports NPAPI (technology required for Java applets)

The Java Plugin for web browsers relies on the cross-platform plugin architecture NPAPI, which had been supported by all major web browsers for over a decade. Google's Chrome version 45 and above have dropped support for NPAPI, and therefore Java Plugin do not work on these browsers anymore.

Java applications are offered through web browsers as either a web start application (which do not interact with the browser once they are launched) or as a Java applet (which might interact with the browser). This change does not affect Web Start applications, it only impacts applets.

Developers and System administrators looking for alternative ways to support users of Chrome should see this blog regarding Launching Web Start applications.

I need more help. 

janicefr48

Tutor

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17 Messages

2分前

None of those things have helped! 

New Member

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26 Messages

2分前

Correct - today was just a disaster all day. I shouldn't have to shut down my firewall. But I am trying that but that just seems wrong. The whole point is that all these problems have just started in the last 2-3 weeks when I have used the email successfully for 22 years. What is the change? 

ATTHelp

Community Support

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195K Messages

2分前

We'll have to take a closer look into this to find a resolution for you, ATForumUser.

 

We need to gather some personal information, so let's continue this in a Direct Message. Please check your Direct Message Inbox. It's the chat icon next to the bell icon in the upper right corner of the Forums page.

 

Aminah, AT&T Community Specialist

ATTHelp

Community Support

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195K Messages

2分前

We know how important email is, , and want to make sure you stay connected to yours.

 

We appreciate you letting us know you tried the steps Jarod provided, and have a couple of follow-up questions:

  1. Are you able to access your email on other devices? Sometimes devices need an update before it will fully load emails or webpages.
  2. Are you receiving any error codes? Some errors can be caused by heavy traffic, but usually resolve within a few hours.
  3. Are you able to browse the internet with other devices on different sites? If there's an issue with the internet connectivity, it could cause a disruption in your email.

We also recommend checking out our article on Resolving Email Issues, which includes information on missing emails.

 

Please keep us updated!

 

Jennifer, AT&T Community Specialist 

New Member

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1 Message

1分前

This is happening to me also - all day long

janicefr48

Tutor

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17 Messages

1分前

I am still having the same problems. I am beginning to think there is no one to turn to for a solution!! Very frustrating!!

New Member

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26 Messages

1分前

Did you participate on DM - Direct Messaging. That is how I got my problem resolved. After a wait for a supervisor, my account was re-synced

and that solved it for quite a while. I learned that when you change your password, your account will reset itself. My email started acting up again, so I changed my password, so far so good. But it took me forever to find how and where to change my password.  I don't know why AT&T or yahoo.com has to be so freaking complicated!  

New Member

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3 Messages

1分前

Thanks for the information.

janicefr48

Tutor

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17 Messages

1分前

How to you participate in DM without them initiating it?

New Member

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6 Messages

1分前

I have two sbcglobal.net accounts.  The sub account can no longer receive emails. I get an error message that says my account is not syncing with Yahoo.  This is all happening on my laptop. However, my emails work fine on my iphone and ipad.This starting happening just this week.  AT&T was of no help after 4 hours of conversation and 3 levels of tech support.  I reached out to Microsoft thinking it might be an issue with windows.  NOT.  I cleared my cache and cookies, I updated my browsers, I did a scan on windows for any corrupt files.  This is ridiculous and needs to be fixed!

janicefr48

Tutor

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17 Messages

11日前

Has anyone found a solution to this? I have spent hours trying to find a source of support, phone number, chat etc. How do you participate in DM? I don't have the icon that was  mentioned in a previous post on this thread. I don't even know for sure who the post was directed to saying they would get a message in DM (I think it was to ATForumUser,  who commented on my post, which seems strange that they would get the response to do DM vs me!!

tonydi

ACE - Guru

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6K Messages

11日前

@janicefr48   It's not supposed to happen (but it's also not usual) for ATTHelp to get confused and pick someone in the middle of a thread to respond to without ever responding to the OP.   DM's can only be initiated by ATTHelp, you can't DM them.

I have no idea if they'll see this and send you one or not.  They don't use the same Community forum software that us customers are on so I don't know what they see and don't see.

For future reference on finding the DM icon....

If you're on a phone or tablet, try rotating the screen to landscape mode and see if the top row of the forum will show up.

If not, try a different browser on your device.  Some have issues displaying that top row for some reason.

It should look something like this....

The red dot appears when you've got a DM and I think it disappears if the DM "times out" because you haven't responded in some period of time.

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