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6.7K Messages

Wednesday, January 25th, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions

 Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

  • Mail Delivery Error

Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below. 

Top 3 Email Solutions

Using a client? Can't Sign In? Yahoo.com vs Currently.com
If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. Sometimes we forget our passwords and enter the wrong ones. Resetting your password is one of the fastest ways to get back into your account.  If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. 
Learn about Oauth and Secure Mail Key and compatible clients Make sure you are using the right ID. Find it now. Still having trouble? Using a different browser or clear cache and cookies

 

If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

Heads Up: Using different emails on one browser may cause issues when attempting to sign in. You may need to clear cache and cookies each time you sign into a different email. A fix may be using different browsers for each email like Safari, IE, and Chrome. 

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using Firefox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge. 

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues

  • Check spam. Sometimes email gets routed there in error. 
  • Not getting an email from another web service? Sometimes issues on their end can prevent it from making it to us. In some instances, they will need to contact the email provider.
  • Sometimes non-AT&T emails are blocked for spam. If this is done in error, check out our AT&T Postmaster Support page.

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions on our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • Multiple Email, One Client - Please note, each email requires either a secure key or OAuth to be set up.  Check out Microsoft's support page on how to set up multiple emails
  • Reset your secure key - this has helped resolve issues in the past, especially when signing into another client or troubleshooting your current one. 
  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Contributor

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1 Message

6 years ago

I can get into my email account but have a box popping up saying "your account has been temporarily locked". What is this all about? 

Contributor

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1 Message

6 years ago

When I log into my e mail I check it to keep me signed in and it doesn't .It makes me sign in everyday why

Contributor

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1 Message

6 years ago

email service seems to be down-any update on problem or when it might be fixed?

Contributor

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1 Message

6 years ago

My yahoo email address book will not load on the pc.  It does on my ipad.

Contributor

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1 Message

6 years ago

Hi, it appears that you guys just automatically deleted the oldest emails from my account without my knowledge and I need these emails now. How can I get them back?

Contributor

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2 Messages

6 years ago

When I input an address and I know the address is the Contacts, it no longer auto fills.  I also can no longer search...it just keeps searching with no result.  ATT online support is extremely unhelpful as it says there is no supported email account.

Contributor

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1 Message

6 years ago

Yesterday afternoon, when my Outlook 2007 did a send/receive there were suddenly over two thousand emails downloading into Outlook!! I have not changed any settings on my computer lately.  When I logged into my email online there were thousands of old emails in my Inbox!  Where did they come from and why won't they let me delete them more than 50 at a time? I thought they were being deleted after they downloaded to my Outlook on my computer?  What a pain in the butt and so time consuming to clean up this mess!

 

There was nothing in the troubleshoot topics about this situation (and no chat available for email) so this forum was my only outlet for my frustrations.

Contributor

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1 Message

6 years ago

Since att email departed from Yahoo in the past couple of weeks, whenever I sign into email a new window opens.  There are now 2 windows for att.net   I do not want this to happen.  How do I fix this so that when I sign into email, the email open in the same window?

Contributor

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1 Message

6 years ago

I was able to solve Thunderbird, however for AquaMail all I get is 'Network error' I cannot set up email for AquaMail (Android app). I used the following:

For POP3 I entered inbound.att.net for Incoming and entered port 993.  I entered outbound.att.net for the Outgoing and entered port 465 and retried with 587.

For IMAP I entered imap.mail.att.net for Incoming and entered port 995, and smtp.mail.att.net for Outgoing and entered port 465 and retried with 587.

I checked: This server requires a secure connection (SSL) for every entry.

 

Contributor

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1 Message

6 years ago

I changed my ATT.net password because someone hacked into my email and now my Windows Live Mail will not send or receive.  I called ATT and they checked all the settings with me and everything is correct, including the new password, however, every time I open Windows Live Mail I get an error message and the password box comes up to enter the new password.  I have done this ten times now and it seems Windows Live Mail will not accept it.  Any suggestions?

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