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Community Support

Community Support

 • 

6.7K Messages

Wednesday, January 25th, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions

 Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

  • Mail Delivery Error

Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below. 

Top 3 Email Solutions

Using a client? Can't Sign In? Yahoo.com vs Currently.com
If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. Sometimes we forget our passwords and enter the wrong ones. Resetting your password is one of the fastest ways to get back into your account.  If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. 
Learn about Oauth and Secure Mail Key and compatible clients Make sure you are using the right ID. Find it now. Still having trouble? Using a different browser or clear cache and cookies

 

If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

Heads Up: Using different emails on one browser may cause issues when attempting to sign in. You may need to clear cache and cookies each time you sign into a different email. A fix may be using different browsers for each email like Safari, IE, and Chrome. 

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using Firefox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge. 

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues

  • Check spam. Sometimes email gets routed there in error. 
  • Not getting an email from another web service? Sometimes issues on their end can prevent it from making it to us. In some instances, they will need to contact the email provider.
  • Sometimes non-AT&T emails are blocked for spam. If this is done in error, check out our AT&T Postmaster Support page.

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions on our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • Multiple Email, One Client - Please note, each email requires either a secure key or OAuth to be set up.  Check out Microsoft's support page on how to set up multiple emails
  • Reset your secure key - this has helped resolve issues in the past, especially when signing into another client or troubleshooting your current one. 
  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

athenian

Scholar

 • 

286 Messages

6 years ago

It has nothing to do with the browser, please test again.

 

The easiest way to test this is to start with a list of message from different addresses in the same organization (eg. info, promo, customer service, etc.)  @company.    Open one, highlight the sender field then search from one of them, the result will include all because it is doing a keyword OR search.  The only way to get an exact sender search is to manually type it in the Sender field on the refine panel or to start the search by manually using the operators -- "from:address@domain".  The point though is that the search icon next to the Sender field (or in the header detail) doesn't do a sender sarch.

 

This has been true every since mail was "improved" -- it's a sloppy implementation of search.

 

Athena

athenian

Scholar

 • 

286 Messages

6 years ago

Also, if you search using the icon next to the Sender name then delete all, you will get a message saying that there are no messages with the keyword [whatever], not that there are no more messages from [whatever].    And if you use the refine search, you'll note that the from field is blank...because the search is not an actual from search

athenian

Scholar

 • 

286 Messages

6 years ago

BTW - I reported this a year and a half ago.   Sometimes it seems that the AT&T reps blame "the browser" for everything rather than actually testing the scenarios as presented.  It's a wonder that anything ever gets fixed since the people who are responsible for forwarding problems routinely dismiss real issues.

 

This is a bad problem because it makes the user do much more work than should be necessary.   If I can't automatically separate the promotional messages from actual correspondence with a company, I can't keep track of important mail.   Even if I filter promotional messages into a separate folder, I still can't search and delete them in one go because the search is not limited to that folder.

 

And again...it hasn't always been this way.   Before mail was "improved", these built-in searches worked properly.  

athenian

Scholar

 • 

286 Messages

6 years ago

So...are we supposed to just forget about every getting this feature to work?   Is there at least a proper channel to report it as broken?    And why is the AT&T "help" information more than a year out of date?  Bottom line: who is reponsible for seeing that AT&T customers actually get what AT&T advertises?

Tutor

 • 

3 Messages

6 years ago

In My ATT Yahoo Mail, when I send an Email and click on TO, CC or BCC, a few of the addresses in my conact list do not populate the TO, CC and/or BCC address line (I think when this happens correctly the term is 'auto-complete').  These addresses are in my contact list, but I cannot get them to post in my Emails.  I have tried deleting them from my contact list and re-adding them and also deleting them and then restoring them from my Deleted Contact List, but nothing is working.  There are other contacts that do work.

                                       Thanks, TFB

                                                          

ATTHelp

Community Support

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207.9K Messages

6 years ago

Hi @TheCondo907,


Make sure you update the browser. You may want to try another like Chrome or Firefox. 


-ATTU-verseCare

Community Support

 • 

6.7K Messages

6 years ago

Having trouble viewing your email or with certain features? Check out some helpful information above!

 

-ATTU-verseCare

Tutor

 • 

3 Messages

6 years ago

 ATTU-verseCare, I have no idea on how to update the browser, or try another like Chrome or Firefox.  And I don't understand how doing that would resolve my problem.  Any additional help you can provide me will be much appreciated.

                                                                                         Thanks, TFB

ATTHelp

Community Support

 • 

207.9K Messages

6 years ago

Hi,

 

We are thinking there may be an issue with the settings or version in your browser that is causing this feature to not work. You can go online and search for the browser, and it should lead you to a download page for it. Follow the instructions, and it should install the new browser or update the current one.

 

-ATTU-verseCare

athenian

Scholar

 • 

286 Messages

6 years ago

What is the procedure for getting a problem such as this properly reported so that it will be followed-up by the ATT-Yahoo! liason staff?   This feature is not working at all.   Unless it goes into some sort of reported system, it is highly unlikely that it will ever work again.   Instead, paying ATT subscribers will be sent in never ending non-support loops, with out of date "help" pages.

 

There is no way to see all my ATT mail in one place.   Using the "switch user" option is awful because a) when you open a box from another box, all mail is marked as read so you can't tell what came in recently and b) you loose the ability to use your other pages ...since everything is switched.

 

So once again, who is responsible for seeing that ATT subscribers actually get the features that ATT advertises?

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