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Xerxes10's profile
Xerxes10
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Tutor

 • 

18 Messages

Tue, May 31, 2022 8:23 PM

email landing in wrong folder

Email messages from one specific sender are arriving in my Outlook Bulk Mail folder rather than my Inbox. I have tried the following to no avail:

  • Under Junk right click, I clicked Never Block Sender
  • Under Junk right click, I clicked Never Block Sender’s Domain
  • Under Junk right click, I clicked Not Junk
  • In Outlook I set up a rule to deliver messages from this sender to my Inbox

I see that Outlook has both the specific sender and his domain in its Safe Senders list. I also checked the Blocked Senders list and his address isn’t on it.

I suspect that the problem could be in the server, which I think is currently.com, but I don’t know how to access it. When I go to currently.com and log in all my folders are empty.

tonydi

ACE - Guru

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6.4K Messages

3分前

If you are using Outlook with the account being set as POP3 and you don't have the option to "Leave a copy of messages on the server", then each time Outlook does a mail run and downloads email, it will remove them from the Yahoo server.

It sounds like the problem is at the Yahoo end.  That's where those emails are getting marked as spam.  You'll need to log into currently.com and create a filter for that sender just like you did in Outlook. 

Xerxes10

Tutor

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18 Messages

3分前

Tony, my account is IMAP, not POP.

I figured out how to access my account on currently.com. I see that the messages in question are marked as spam there, so you are probably correct that the problem is there. I marked them as not spam. We'll see if that works! Thanks for the prompt reply.

Ed (aka Xerxes)

tonydi

ACE - Guru

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6.4K Messages

3分前

Marking them as "not spam" only moved them to the Inbox.  Despite what Yahoo would like you to believe, it does not "teach" the AI to stop marking emails from the same sender as spam next time.  You'll need to create a filter to force Yahoo to put emails from that sender into the Inbox going forward.

A bit confused about your statement regarding "all of my folders" being empty.  Since you're using IMAP and that's a syncing protocol, whatever you see in Outlook should be the same as you see on currently.com. 

ATTHelp

Community Support

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196.3K Messages

3分前

Hi , we know how important email is in today's information age, and we want to make sure you're receiving everything correctly.

 

As @tonydi mentioned, you may need to create a filter at currently.com. In addition, we recommend updating your Outlook account settings. You can use the drop down menu to select your version of Outlook, and follow the steps listed to ensure you have the most up-to-date information.

 

If this doesn't work, we suggest checking out our article titled Email Not Working and scrolling down to the section Email Not Going Where It Is Supposed To for additional tips such as email going into Spam or incorrect folders.

 

You can create filters to send particular emails to spam, a folder, or your inbox.

  1. Select the gear and then More Settings.
  2. Choose Filters.
  3. Select Add to create a filter.
  4. Enter the conditions for your filter and then select Save.

You can also reach out to the AT&T Email Postmaster if all of these steps don't do the trick. The Postmaster has several troubleshooting categories to choose from to assist with different email concerns.

 

Please let us know how it goes, and keep us updated!

 

Jennifer, AT&T Community Specialist

Xerxes10

Tutor

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18 Messages

3分前

Tony, I fixed the problem about "all my folders being empty. I was logging in with the myAtt credentials rather than email credentials.

tonydi

ACE - Guru

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6.4K Messages

3分前

😂  Ahh yep, that would explain it!

Xerxes10

Tutor

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18 Messages

2分前

I have finally solved this with the help of tech support. In Yahoo mail, I set a filter for emails containing @ (that is all of them) to be sent to my inbox. In effect that turns off Yahoo's spam filter. Now my email client (Outlook) does the filtering.

Contributor

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4 Messages

1分前

Great. Can boolean expressions be used in filters. IE: this OR that 

Xerxes10

Tutor

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18 Messages

1分前

Milt777, I don't know whether boolean expressions can be used in filters. The advice that tech support gave me was WRONG. the Yahoo spam filter is applied before the user filters, if any. Therefore valid emails can already be in the bulk folder before the user filter is applied.

tonydi

ACE - Guru

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6.4K Messages

1分前

@Xerxes10   Right, your own filters (either in Outlook or in Yahoo Settings) only affect those emails that their front line filters let through.  Well, when those front line filters are actually turned on.

@Milt777   The Yahoo filters are very basic so, no, they can't do boolean expressions. 

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