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Hikernb
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Tutor

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33 Messages

Sat, Jun 11, 2022 3:44 PM

email connection keeps timing out

After logging in to my AT&T sbcglobal.net account, it times out after about an hour (and doesn't save a draft of the email I was typing).  This has been going on for over a week.  I've tried different browsers, I've checked the box "Keep me signed in" -- I'm stumped.  Any ideas on how to solve this???

Accepted Solution

Official Solution

tonydi

ACE - Guru

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7.3K Messages

2分前

@nlwick   If you can log into your Yahoo/AT&T webmail then you're able to use Gmail's Import tool.  Easy peasy.....go into the Gmail Settings and look for the Accounts and Import section.  There you'll find the import tool.  Give it your Yahoo/AT&T address and it will walk you through letting Gmail have access.  You'll have a choice to import all of the email and contacts, or just one or the other.

The tool will then take over and then the rest of the process happens without you needing to do a thing.  If you have a ton of mail it may take days to complete the import.  It will continue to monitor the Yahoo/AT&T account for 30 days and bring over all new mail that comes in.

New Member

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26 Messages

3分前

I am having the exact same problem and it is a royal pain! 

New Member

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13 Messages

3分前

Same here, with my sbcglobal.net email. The move, delete, forward, or any other email functions that require some action result in "unable to ..." message, if I leave email open/active but go do something else besides email and then return to email. It sometimes results in "successful logout", which I didn't even request, or simply the "unable to ... " message. Extremely frustrating while on Zoom for example with email running while jumping in/out of apps or screens being discussed then suddenly lose email. Is this a conspiracy to push us to Currently email? Also tried multiple browsers, no improvement. This just can't be the way it's meant to work from here on.

Hikernb

Tutor

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33 Messages

3分前

Everything you said!!! 

ATTHelp

Community Support

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200K Messages

3分前

Hello @Bill92649, we're here to help with your email and the timeout you are experiencing!

 

Firstly, we would like to show you our post on email troubleshooting. It has a number of helpful suggestions, but particularly we would like to make sure you try the following:

  • Clear Cache and Cookies

  • Update Your Browser

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons

  • Disable your firewall

Additionally, please make sure you have only one instance of your email account open, as this has been known to cause disruptions. We understand you may prefer not to use Currently, but are you able to log in there? This will help us understand if what you are seeing is caused by your browser, your settings, or an account specific factor. We also recommend taking a look at these common fixes to make sure we have tried everything.

 

Please let us know here if this helps. 

 

Wesley, AT&T Community Specialist

New Member

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26 Messages

3分前

ATTHelper, I have tried every one of those things and none of them work. I even see that people were having this problem 2 years ago. You should see my email today. I can't even get into settings. This is not our computers or our neglect in any way. YOU ALL, meaning Yahoo or AT&T  have changed something and it is a severe change. Someone needs to OWN IT! 

This is so frightening as I have a jillion business emails that I periodically have to refer back to. SBC used to be so solid. 

Hikernb

Tutor

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33 Messages

3分前

I've tried all of those proposed solutions as well and nothing works.

New Member

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13 Messages

3分前

To ATTHelp:

I'm using Windows 11 for x64 enabled systems on my XPS-13, with the Microsoft Edge browser. I cleared the cookies and browsing history. I confirmed that the Edge APP setting that it is allowed to communicate through the built-in Defender firewall (private and public). I started my sbcglobal.net email, and I let it stay open and idle while I used other apps and browsers. I went back to the sbcglobal.net email, attempted to delete and/or move emails, and got the "unable to ..." message. I attempted to refresh the screen, which resulted in "successful logout" which took me back to the startup screen. The exact same thing happened when I used the Google Chrome browser. Any yes, I was able to also start my currently.com email, with the same results.

I am wondering if opening a separate window for only the sbcglobal.net email will make a difference. Just have to figure out how to do that. Till now I have been opening new Tabs within the same window.

New Member

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13 Messages

3分前

I meant to say that when I attempted to refresh the screen, it took me back to the ATT email login screen, not the startup screen.

Hikernb

Tutor

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33 Messages

3分前

Yes, exactly what you said -- I've been using Firefox for years with no problem, but tried Google Chrome to see if that would help.  Nope.  Exact same problem.

ATTHelp

Community Support

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200K Messages

3分前

Thank you for the additional information, @Bill92649!

 

Based upon the information provided, we will need to move this conversation into a DM. Be on the look out for a chat notification in the upper portion of the page.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

Hikernb

Tutor

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33 Messages

3分前

THANK YOU!!!

New Member

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13 Messages

3分前

To ATT Help,

(No chat notification yet, I hope I don't miss it. What is a DM?)

So, in addition to what I have already reported, I tried my sbcglobal.net email in its own, separate window. It didn't help, all of the same problems occurred. 

I tried my sbcglobal.net email using another laptop, which is running a current version of Windows 10, v21H2, and Google Chrome V102.0.5005.115 (Official Build, 64-bit). It also resulted in the identical problems that I previously described.

I await the chat you mentioned.

Hikernb

Tutor

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33 Messages

3分前

DM means Direct Message.  And I had a horrible experience today -- I'd typed a fairly long email and didn't realize I was close to my hour time-out time.  I went to send the email and of course got the red message that it couldn't be sent... and no draft was saved.  It was a lot of work to re-type it.  I really need this problem to be solved and I hope the AT&T person gets back to you soon, Bill.  Thanks!

New Member

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26 Messages

3分前

Hikernb and Bill92649, I started the Direct Messaging 6/10 and all day on 6/11. The person in the Direct Messaging Chat really is just a message taker and could not do anything to resolve the issue but said she would escalate this to her supervisor and that the supervisor would be in on Tuesday, today 6/14. This morning ATT was timing out as usual but the 2nd time I logged in, I stayed logged in for the remainder of the day. I was in shock. I am assuming the supervisor did something on his/her end in regard to connections between my computer and their email server. The problem is definitely not your system or your computer. I did not Direct Message today as I had too many other things on my plate. But it appears the only solution is Direct messaging which is the chat box by the bell at the top of the page. Which was not on my att forum page at one time, but I found it later. I can only pray my whoa's are over with.  Ihope tomorrow is as good as today turned out. 

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