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potp's profile

New Member

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2 Messages

Sunday, March 26th, 2023 2:06 AM

Draft Folder Empty

My ATT.net webmail account shows 229 draft emails but within the folder it states I don't have any draft emails.

Community Support

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232.9K Messages

1 year ago

Hi there, potp. We understand that when you go to access your email, that your draft folder is showing a counter, but there is nothing there when you open the folder. We can help you with that. 

 

This is most commonly caused by bad or corrupted data in the browser itself. Let's correct that together. 

 

To resolve bad or corrupted data in the browser, we recommend clearing the cache, cookies and browsing data. The support article has the steps for the most common browsers for both computers and mobile devices. 

 

After clearing the cache, close the browser down wait for about 30 seconds, and then log back into your email again, to see if the counter reflects 0 or the draft emails are back in the folder. 

 

Let us know if that helps. 

 

Matthew, AT&T Community Specialist

New Member

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2 Messages

1 year ago

Clearing the data did fix my issue.

Thank you

Community Support

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232.9K Messages

1 year ago

We're glad to see that we were able to fix your concern, potp.

 

If you need help again in the future, we'll be here for you. Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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