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Need to update email settings?
tedmdalton's profile

New Member


1 Message

Saturday, August 27th, 2022 5:24 PM

Cannot reset Bellsouth Email

We are having trouble resetting my wife's email account. It now won't recognize her user ID and keeps looping me back to reset the password instead. Calling support is useless as it is controlled by a BOT who tried to send out a technician to fix 'something' onsite. Frustration!!

Community Support


225K Messages

1 year ago

We can help your wife reset her Bellsouth email password, tedmdalton.


We'll be sending you a Direct Message to provide more information about how she can regain access to her email account. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.


Once she's accessed her email, we recommend that she update her security questions and answers and set up text messages for password resets in case she forgets her password in the future.


We'll see you in the DMs.


Aminah, AT&T Community Specialist

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