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rockbeauty38's profile

New Member


1 Message

Thursday, March 30th, 2023 4:27 PM

bellsouth email account

Ican not get in email


Community Support


214.9K Messages

2 months ago

Let's get you into your email, @rockbeauty38


If you haven't already, you may want to try resetting your password. Even if you're entering the correct information, this can still help by re-syncing your email. 

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

If this doesn't help, please elaborate on why you're unable to get into your email. Are you locked out? Are you getting any error messages? This will allow us to provide more in-depth suggestions for you.


Raiden, AT&T Community Specialist 


New Member


18 Messages

2 months ago

While trying to get the same email issue resolved, I have been hung up on, passed to wrong numbers and been pushed into an endless black hole of no customer service for hours upon hours.


Via their forum, they stated:


In their response they also claim there are no options to reset my password which isn't true. They have my cell number but the codes aren't sending to it.

Thank you for sharing those details with me! I've doubled check our systems, and I see that there are no options available to reset your password aside from the email address you're unable to access and the home address you no longer live at. Since your recovery options aren't up-to-date, I won't be able to reset your password. We also do not have the ability to change/edit any of your current information, and we're unable to bypass this. I do understand that this must be frustrating and inconvenient, and I wish there was more I could do to help. If you'd like, you can create a new email for free by visiting: Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!


So far, these are the numbers I've been transferred to and each time, after I have to re-explain myself for the umpteenth time, the person transferring me insists, that "yes, this time, it's the correct number to help you". 








I've currently been on hold for 27 minutes and suspect the customer service agent has disconnected me yet again. This usually occurs after they say "let me check with upper management" or something similar and "I'll be be back shortly". It's like some wicked game they're playing with customers:

This is typical with AT&T and why we canceled service after 20 plus years of being loyal customers for phone, cell, internet and tv.

Hope they’re able to resolve your issue or that one of those numbers help!

New Member


7 Messages

1 month ago

having same issue

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