New Member
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3 Messages
ATT sends part of emails to SPAM folder. HOW do I STOP it?
I have an SBCGLOBAL account that I only get emails from TWO people. ATT, on a regular basis, will send some of the
emails to the SPAM folder instead of the INBOX. I check that they're NOTSPAM which according to ATT tells them to
not send anymore emails from that sender to the SPAM folder but they continue to do it randomly. I've had her try
sending the same text four or five times and one or two go to the spam folder and the rest come into the inbox.
Since I only get emails in the account from TWO addresses (one email and one from a cell phone) I don't understand
why ATT just randomly grabs a few and puts them in spam.
Any solutions?? I can't find anywhere that I can write to or call a live person. Dealing with the robohelp just gets me
the canned statement to mark the email as notspam and ATT will remember the address and send all emails from it
to my inbox. That doesn't work. :-((
This used to happen a couple times a week but it's now happening multiple times per day. BTW both addresses are
in my contacts folder.
Thank you,
Irv
Accepted Solution
Official Solution
ATTHelp
Community Support
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214.9K Messages
2 months ago
Let's get those emails in the correct folder for you when they arrive, @irvincamp!
Since you only receive emails from two senders, we highly recommend that you set up a filter for both senders to ensure that you are able to get them in your inbox as opposed to your SPAM.
You can create a filter with these steps:
If it doesn't give you a destination option, you'll need to create a new folder and select the folder as the destination.
Feel free to elt us know if you ahve any other questions or concerns. Thank you for visting the AT&T Community Forums!
CalebP, AT&T Community Specialist
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irvincamp
New Member
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3 Messages
2 months ago
Does NOT work. I want the emails to go to my INBOX but they go to the SPAM folder. When I tried setting up filters (before this failed
answer arried) it asked what folder I wanted and I selected INBOX. Later I found out what the dumb email program did was add a new
folder called INBOX and was sending the emails there. So I had most of the emails going to THE inbox and the ones that used to go to
SPAM were instead going to the NEW inbox. NOT A SOLUTION, THEY'RE STILL NOT GOING TO THE CORRECT FOLDER.
The solution would be for ATT to fix their email program to allow you to whitelist addresses so that they would ALWAYS go to your
INBOX.
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jebottshop
Contributor
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5 Messages
2 months ago
I'm having the same problem. I've added the email address to my contacts, I've tried the filter just like irvincamp, but no joy. The emails are still going to the Spam folder. Come on ATT, fix this please.
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irvincamp
New Member
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3 Messages
2 months ago
Re: jebotttshop
I found a workaround. Get a program called EmailTray. It will check your email for you and
notifiy you when there's new mail. The great thing is it will even check your spam folder and
notify you if one of your regular correspondents emails has gone there.
ATT won't fix their problem but at least we can get around it.
Irv
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