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JDopkins's profile

Contributor

 • 

2 Messages

Wed, Jun 26, 2019 6:46 PM

Closed

ATT Email forwarding

Hello,

I am attempting to forward my emails from my ATT account to my new Office 365 Exchange Online email account. During the process I get stuck here is what I have done.

1. Open settings in my ATT email account.

2. Click on my email account and at the bottom the list enter my new email address that I would like to forward mail to.

3. Then the system sends an email verification link to my new email address.

4. I follow the link and sign in.

5. I am prompted to create a new password.

6. After creating the new password I am prompted to login again.

7. I log in again and am prompted to change my password again, at this point I keep logging in and keep resetting the password and I am never prompted to authorize the forwarding like I have in 3 other email boxes.

I have used 4 different web browsers when attempting to complete this task, cleared browser history, removed/readded/reclicked the forwarding link to my new inbox. All of these things just get me stuck in a password reset loop. Is there a way around this issue?

_xyzzy_

Expert

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15K Messages

3年前

You lost me at step 5.

 

To set up forwarding your webmail to another email account

 

  1. Click the settings gear -> more settings -> mailboxes -> click the account you want to forward under mailbox list.  The pane on the right has the settings for that account which include the setting for forwarding.
  2. In the Forwarding section enter the email address you want to forward to and click the verify button.  Leave this page showing in your browser.
  3. Log into the destination email if not already logged in.
  4. Clicking the verify in step 2 should have sent an email to that destination account.  That email that asks you to "click here" to verify.  Click it.
  5. You get another login request to log into att/yahoo webmail which then puts up a page that says verify.  Click that.
  6. Back in the original account's settings page (step 2) you should now see the forwarding was verified.
  7. Click the Save button at the bottom and your done.

There is no requesting for new passwords involved.  Just the passwords to do the various account logins.  If you are getting requests for new passwords something else is going on with those accounts.  There have been numerous posts about problems logging into legacy accounts (e.g. sbcglobal.net, pacbell.net, bellsouth.net, etc., i.e., any att domain other than att.net) including requests to change password.  Maybe that's what you are running into.  If so you need to straighten out the logins for the involved accounts before worrying about setting up forwarding.

Contributor

 • 

2 Messages

3年前

it is an att.net account.

So just to clarify.

  1. I get the verification email to the new email account and follow the link.
  2. Then I am prompted to login to my ATT account.
  3. After logging in I should be prompted to click an authorize button but I am instead redirected to a "change your password" page

At that point no matter what I do I am always directed to the page to change my password after following the link to verify the email forward request and signing back in.

 

I have completed this on 3 accounts in the past week with no issues. The 4th account I attempted to change over failed the same way this one is, it is just not possible for me to reach the authorization page. However on the 4th account I was able to complete the process today just by trying again it worked and didn't stick me in a password reset/login loop.

 

Now this is the 5th account I am attempting to change over and it is having the same issue as the 4th account. Any advise would be appreciated.

_xyzzy_

Expert

 • 

15K Messages

3年前

Your #3 corresponds to my #5 except that after logging in you should see a page that has the word "verify" to be clicked,  There is no "authorize" and definitly no requests to change passwords.

 

I have completed this on 3 accounts in the past week with no issues.

If you previously set up forwarding on 3 other accounts then you should have gone through the procedures as I described them.  You should have seen the second login to get to the verify button. 

 

Ignoring the forwarding.  Can you or can you not directly log into those problem accounts?  If you can then I do not know why the forwarding setup procedure would be any different from the other 3 you successfully performed.  If they are legacy accounts then, yes, given all the crap that's going on with them, anything can happen.  But I cannot help with that.  Perhaps the Digital Assistance Center (877-273-2728) can.

gary419

Tutor

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19 Messages

2分前

@JDopkins Did you guys miss the memo. https://www.att.com/support/article/u-verse-high-speed-internet/KM1040862

They stopped email forwarding earlier.

And it STINKS.

Time to rethink ATT email.

tonydi

ACE - Guru

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6.1K Messages

2分前

@gary419   Please don't resurrect ancient posts like this.  Plus, given that the bogus info was only a year out of date when the user posted 3 yrs, that's not too bad.  😁

Moving this whole thread to the Email forum and closing it.

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