Really disappointed in AT&T internet - not helpful and heck-bent on extorting $ out of customers
My at&t email has been hacked, and at&t seems completely uninterested in taking care of me. They love taking my monthly check, but could care less about fixing a problem on their computer. When I send an email via the AT&T mail portal in the browser, it arrives safely to the recipient's box, but if they reply it goes to the wrong person's address. There is a setting to enter in the "from" address, but that is correctly filled out. The "reply to" field is corrupted somehow and my helpers didn't bother to explain whether that is fixable. My email has been hijacked: somewhere in the cloud on an AT&T server, my account is hacked and AT&T could care less.
First you call the 800 number and you clearly connect with a woman with zero technical skills who struggles to pronounce the English language. Then you get upgraded to a higher tier person who may know something, but English skills are abysmal. You get the feeling he is not listening: he's just waiting to bring out the "we're here to help if you are willing to pay" pitch. They want $180 ($15 per month for a year) or $150 for a one time only service. This is extortion. AT&T should be ashamed of themselves. For $180, I should not have to ask the tech guy to repeat his words all the time.