Not receiving Facebook email to reset password

Hi, @tkhouse1, we're happy to help!

We have a possible solution here in the forums that we sent to a customer with the same issue. Try the steps we provided and let us know if it helped or not. We'll be awaiting your response!

Aminah, AT&T Community Specialist

The problem is that I can’t get into my Facebook account. They say they are sending me emails to reset my password but I am not receiving them. Your solution was to sign into my account. 

I'm having the exact same issue with Facebook as well.  Any updates?

I actually sent several emails to security@facebookmail.com. It took about a month but finally received information to recover my account.  I didn’t hear anything else from AT&T

I am having the same issue but with instagram. My bellsouth email is not receiving the email from instagram with the code I need to log back in. I know my email address is correct and it is not in my spam folder.

Did anyone find a solution? Having the same exact issue now. 

@ATTHelp please address this recurring issue for multiple users.

I am not receiving emails to reset my password from a Facebook account I have?  Thay say they are sending them and see them go through, but I don't see them? Any help? Thank you.

AT&T has never been able to help on this issue. 

Closing.  If you believe Att can help you with this, open a new thread.