AT&T Community Forums

Not able to forward email

I am trying to forward my email to a different account and the option is greyed out. How can I get this resolved? Is this not an option for my att.net account? I am unsure of how to attach a screen shot here but am able to provide one.

Thanks,

Whitney

Responses

Accepted Solution

Official Solution

NiklasWedin

Tutor

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1 Message

8 years ago

I just reported this as a dangerous bug.

There seem to be something wrong in the Setting for the "New" Yahoo Mail.

In my Wifes account, that got Hijacked, Pop3 vas visible as selected (radiobuttons) but all mails sent to her dissapeared. The "forward" option was greyed out so not possible to change.

But "Yahoo Mail Quick Fix" reported that it did find a forward adress????

Solution/BUG:

By Switching back to "old"/basic mail view of Yahoo mail, there was an adress in the forwarding field (zoho.com), which is not ours, and the radiobuttons was instead pointing at "forwarding" (not pop3). In old/Basic you can change/edit forward adress.

So there was the reason for my wife not getting her mails...they instead ended up at an imposter who had in an aerlier mail from her accont asked people for money, claiming "she" got robbed.

So different pop3/forwarding selected option is set/visible between old/basic and new Yahoo mail.

You might think forwarding is switched off when it actually is on (and you cannot see who the receiver is)

Switching back:

You switch back to Old/basic by Mail/Settings/Settings/Show e-mail/e-mailversion (That can be swithced betweed Full/Advanced and Basic view.

(I am translating from Swedish Yahoo! so the options names can be somewhat different)

Hope this will help you and that Yahoo! acknowledges this and releases a fix this bug today (it seems to have been around close to a month now. I wonder how much money that has been lost to fraud beacuse of this in the meantime??

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ATTJulieCS

Former Employee

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1.1K Messages

8 years ago

Hello @wtillman15, are you still having issues with your email? If so, send us a private message by clicking here and we'll do our best to help. Please include your name, account number and contact information. One of our awesome managers will be in touch within 2 business days.

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lem3

Guru

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498 Messages

8 years ago

I am having the same problem. It began a few days ago when they changed the "Accounts" screen in Settings.

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smanenti

Contributor

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1 Message

8 years ago

I'm having the exact same issue. Can someone please post a reply with resolution?

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bullldogs

Contributor

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1 Message

8 years ago

Add another name to the list with the same problem. Called Yahoo support, but no help there.

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wtillman15

Contributor

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2 Messages

8 years ago

Thanks so much NicklasWedin, that actually worked!! Appreciate the help and information!

Thanks,

Whitney

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GBanks84

Contributor

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1 Message

8 years ago

The work around of using yahoo mail classic no long appears to work. When going to yahoo mail classic the Forwarding / Pop link is no longer in the options menu like it used to be, and the "New" yahoo mail version is still greyed out. So now there is no way to forward your mail, see if your mail is being forwarded, or disable forwarding.

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NiklasWedi

Contributor

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1 Message

8 years ago

Yes, I noticed.

I have reported this additional/updated bug.

Hopefully another "fix" will be available within days.

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cald2624

Contributor

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1 Message

8 years ago

AT&T : Thank you for contacting AT&T, my name is Amy. Please allow me a moment to review your previous chat, I'll be happy to assist you further.
	Me : Don't read that ..
	AT&T : Okay.
	Me : I'm not seeing the advance setting in my bellsouth.net email.. mainly where the foward to setting existed..
	AT&T : Please let me help you with that.
	Me : I am recieving no email to the account @bellsouth.net
	Me : I'm seeing errors on the web mail interface:
	Me : Sorry, an unknown error has occurred. Please try again. If the issue persists, please contact customer care
	AT&T : Before we proceed, please click on the arrow at the top right of your chat window. This will open our chat in a new tab and prevent it from being disconnected.
	AT&T : There is a known issue on the email forwarding so please be rest assure, once if we complete this will be able to do the settings.
	AT&T : To save time and receive Updates, I highly recommend downloading the myAT&T app on your smartphone.
	AT&T : You can visit att.com/myattapp on your smartphone or tablet and it will direct you to the app download page.
	AT&T : This app also helps you to know about the update once the issue fixed.
	Me : I dont have a smart phone.. I have a home network..
	AT&T : That's okay.
	AT&T : As that is the known issue if it fixed you will be able to access the settings.
	AT&T : Thank you so much for your understanding.
	AT&T : Is there anything else I can assist you with today?
	Me : Known to who, and how long and just when was I going to be notified that my bellsouth email was not getting off att/yahoo server and just being dumped and that my account would be locked .. this is crazy stupid excuse
	AT&T : I'm sorry to hear that.
	Me : Your sorry to hear that a known issue is affecting your day
	Me : When will it be fixed.. who is responsible
	AT&T : I'm sorry about the inconvenience, your experiencing.
	Me : When will this be fixed.
	Me : Where / or What are my options for getting correspondence?
	AT&T : Please allow me a minute to help you with the information.
	Me : bot
	AT&T : Okay.
	Me : are you done with that basketball minute?
	AT&T : I just have escalated this issue with my supervisor.
	AT&T : I'm sorry for taking your longer time.
	AT&T : If once the issue is fixed you will get a follow up call from my supervisor.
	AT&T : Is that okay with you?
	Me : Yes, resolution and phone support is welcome
	AT&T : Thank you.
	AT&T : Is there anything else I can assist you with today?
	Me : What are you doing to help me now?
	AT&T : I'm sorry.
	AT&T : I have a arranged a call back from our Supervisor who can help you further.
	Me : Martha, Megan, John, and now Amy to sup over phone super fantastic..
	Me : Let's get this supervisor on the phone before you end chat session.. obee kay bee
	AT&T : I understand your concern,.
	AT&T : I see that you have setup mail forwarding, all your incoming mails are forwarded to "masked"l@gmail.com
	AT&T : I also see that it is a DSL email account and there is an issue with going from our end, we are not able to remove the mail forwarding, it is an outage.
	AT&T : '
	AT&T :"masked"@gmail.com is a DSL account email, all of the AT&T customers not able to remove the email forwarding option right now, even if it is DSL account or U-verse account.
	Me : I want to see the same setting. I just cant.. this is the whole thing.. I'm not getting emails from the account.
	AT&T : I understand, as there is a mail forwarding., yu will not receive emails to @bellsouth.net , it will be sent to "masked"@gmail.com
	Me : So an hour or two later.. after days of not getting emails.. we are here
	AT&T : You have to remove the email forwarding, so that you will receive emails to @bellsouth.net, but unfortunately, as there is an outage from our end, you will be not able to remove it now.
	Me : My account was locked due to gmail attempting to poll for email that was broken
	AT&T : You have to wait until the outage is resolved or I can connect you to DSL team who can help you with that.
	AT&T : I do not have access to the DSL account emails.
	Me : Removal is, or lack of access is OK..
	AT&T : Once the outage is resolved, please contact the DSL team , they can help you with the issue.
	AT&T : I will help you with the chat link:
	AT&T : http://www.att.com/contactus/index/internet.html?tab&eq;2
	AT&T : Please save this link for future reference.
	Me : My resolution is knowing that in some near future this will pan out. I will contact my customers and inform them that the email account @bellsouth.net is being handled by Yahoo / ATT in the spare moments of their massive online scheme of things..
	AT&T : Okay.
	AT&T : Is there anything else I can assist you with today?
	Me : nope, I'm sorry that this outage brought us together.
	AT&T : No problem, I understand.
	AT&T : If i were in your place, I would have done the same thing.
	AT&T : Thank you so much for your time and patience. I'm extremely glad that I had a chance to have a conversation with a nice person like you, and thanks a lot for your time and being with me throughout the conversation.
	Me : OK.. then grrrr your way to a cup of your favorite drink and toast our mutual mental processes.
	AT&T : I understand. Please do not worry, once the outage is resolved, you can remove that mail forwarding. Till then you have to check att emails in the gmail account as well.
	AT&T : Thank you for choosing AT&T, we appreciate your business, Bill. Need assistance in the future? Find troubleshooting tips/trick with our mobile app at.
	AT&T : Have a great day!
	Me : .. you misuderstand.. I dont want to remove the fwd.. I want it to WORK
	Me : I dont like the new Yahoo. att. I liked bellsouth..
	AT&T : Yes, I understand, no worries, call the DSL team, they will help you further.
	Me : it's not personal ,, its business
	Me : bye

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DavDon

Tutor

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4 Messages

8 years ago

I use Yahoo AT&T email and for while tere have been wither no or greyed out forwarding options.

Forwarding cannot be changed sing either old basic or the "new" form. Neither has forwarding options.

If anyone knows of another place I shuld post his please direct me.

I has been approximately a month that whis situation has existed

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1
2

wtillman15

Not able to forward email

NiklasWedin

ATTJulieCS

lem3

smanenti

bullldogs

wtillman15

GBanks84

NiklasWedi

cald2624

DavDon

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