My child's account has been disabled

I just "fixed" my child's account - and the solution was really silly - I was going nuts with the same problem, approved the ATT parental consent and the yahoo parental consent.  Then I noticed from the yahoo "manage subaccounts" area that there was no password for the affected subaccount - I created a new password and the account is now active

Now if only I could change the preferred browser language from Spanish to English..... -

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@Adam42Kelly wrote:

I hope this helps. https://forums.att.com/t5/Email-Internet-Security/Parental-Approval-For-Sub-Accounts/m-p/3528717#M16815

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This link worked for me.  I followed the directions and was skeptical about sending a message, but I did that yesterday.  I received no repsonse from them, but today I opened the original email reminder's link to give Parental permission thru ATT and signed onto ATT using my email and password and it went directly to my subaccounts like MAGIC!

I had discontinued SBC's DSL years ago, but have been using the free ATT accounts since then.  This worked.

Thank you Adam42Kelly!

Thanks AT&T but I was hoping to get a better response than this:

Congratulations, answermethis!

As the result of your contributions to the community, you have earned a new rank. Your new rank is Contributor.

We appreciate your efforts and hope you will continue to be an active member of the community.

Thanks!

The AT&T Community Support Team

Update:  Currently on the phone (for over 28 minutes BTW) with a lovely AT&T rep named Hayley in the Philippines.  She is unable to help me so gave me a # to call 866-722-9932.  Listening to music.  

To be continued, sadly...

Update #2:  Spoke to Dominique in Indiana.  She gave me another 2 #s to call - 888-362-5909 (uverse) and/or 866-562-7219.  Wish me luck.

"Due to unexpected call volumes we are unable to help you at this time.  Please visit help.yahoo.com and clicked on locked accounts"

OK - progress, right?

I certainly hope this helps someone else...

As the result of your contributions to the community, you have earned a new rank. Your new rank is Tutor.

yippee...

Your Incident ID is: 130718-022320

Email states:

Perhaps my daughter will turn 13 before this gets resolved and then maybe the account will reactivate itself?  Still waiting to be resolved.  I wonder how many more hours will need to be spent on the phone.... Why can't this be resolved via email?