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Tuesday, October 11th, 2022 11:51 PM
Im requesting help on how to get my McAfee personal security through AT&T to my laptop tray.
2 months ago
4 months ago
We can help you install AT&T antivirus plus powered by McAfee @shannon4465.
You can install AT&T Antivirus Plus on up to four computers, either Windows®, Mac®, or both. If you’re using a Windows computer, we suggest doing a pre-installation cleanup.
If you have:
You should uninstall existing security software on your computer before downloading AT&T Antivirus Plus. This includes current or expired security products. If you don't, you may get subscription expired errors.Here’s how to get it:
You can understand more about the features, costs, and requirements of AT&T Antivirus Plus.
Please let us know if you need further assistance.
Thanks for contacting AT&T Community Forums.
Olajide, AT&T Community Specialist
3 months ago
Thanks for info
Hello @shannon4465, your feedback is important to us.
We are glad to be of help; please feel free to reach out again if you have other questions or concerns.
Thanks for choosing and contacting AT&T Community Forums.
Hi. I am having a similar problem and the ATT technical support person I spoke to wasn't able to assist me. When I go to the "Install AT&T AntiVirus Plus" page (https://www.att.com/support/article/dsl-high-speed/KM1046931) and click on "
Go to AT&T AntiVirus Plus and select Download Now." it takes me to the download page and gives me this message: "Error: An error has occurred. Please try again later. If the problem persists contact customer support." I am running Windows 11 and have tried on Chrome and Edge, and on an Incognito page on Chrome. Would really appreciate assistance. Thank you.
Here is a screenshot of what I am seeing.
I have also tried restarting my PC and clearing cache/cookies.
We'd be glad to help you install AntiVirus Plus, jmcohen.
To make sure there's nothing on your computer that's stopping the program from downloading, we suggest doing a pre-installation cleanup on your computer.
Let us know if this helped or if you need further assistance.
Aminah, AT&T Community Specialist
Thanks. I did the pre-installation cleanup before attempting to download the software.
Thanks for getting back to us, jmcohen.
Let's see if the following troubleshooting options will fix the error message:
We'll be awaiting the results!
I can now get to the Download your subscription page, but when I click on the Submit button, I get the same error message.
How can we improve?