Mcafee security through AT&T

We can help you install AT&T antivirus plus powered by McAfee @shannon4465.

You can install AT&T Antivirus Plus on up to four computers, either Windows®, Mac®, or both. If you’re using a Windows computer, we suggest doing a pre-installation cleanup.

If you have:

• AT&T Internet or DSL with a connection speed of 3Mbps or higher, you can download AT&T Antivirus Plus free of charge.
• DSL with a connection speed of 1.5Mbps or lower, you can sign up for a discounted subscription of $5 per month.

You should uninstall existing security software on your computer before downloading AT&T Antivirus Plus. This includes current or expired security products. If you don't, you may get subscription expired errors.

Here’s how to get it:

• Go to AT&T Antivirus Plus and select Download Now.
• Enter your AT&T user ID and password.
• Choose your option. If you have internet speeds of:
  
  • 3Mbps or higher, go to Step 4.
  • 1.5Mbps or lower, select Buy Subscription. You can purchase a subscription for $5 per month.
• Follow the prompts to download and install AntiVirus Plus.

You can understand more about the features, costs, and requirements of AT&T Antivirus Plus.

Please let us know if you need further assistance.

Thanks for contacting AT&T Community Forums.

Olajide, AT&T Community Specialist

Thanks for info 

Hello @shannon4465, your feedback is important to us.

We are glad to be of help; please feel free to reach out again if you have other questions or concerns.

Thanks for choosing and contacting AT&T Community Forums.

Olajide, AT&T Community Specialist

Hi.  I am having a similar problem and the ATT technical support person I spoke to wasn't able to assist me.  When I go to the "Install AT&T AntiVirus Plus" page (https://www.att.com/support/article/dsl-high-speed/KM1046931) and click on "

Go to AT&T AntiVirus Plus and select Download Now." it takes me to the download page and gives me this message:  "Error: An error has occurred. Please try again later. If the problem persists contact customer support."  I am running Windows 11 and have tried on Chrome and Edge, and on an Incognito page on Chrome.  Would really appreciate assistance.  Thank you.

Here is a screenshot of what I am seeing.

I have also tried restarting my PC and clearing cache/cookies.

We'd be glad to help you install AntiVirus Plus, jmcohen.

To make sure there's nothing on your computer that's stopping the program from downloading, we suggest doing a pre-installation cleanup on your computer.

Let us know if this helped or if you need further assistance.

Aminah, AT&T Community Specialist

Thanks.  I did the pre-installation cleanup before attempting to download the software.  

Thanks for getting back to us, jmcohen.

Let's see if the following troubleshooting options will fix the error message:

• Flush your computer's DNS cache.
  1. Access the Start menu:
  2. Select Run.
  3. Type ipconfig /flushdns.
  4. Select OK.
• Sign out of your att.net account and sign back in.
• Make sure that you're signng in with the primary email address.
• See if you can access mcafee.com and successfully surf the website. If not, there may be a temporary outage.
• Close all browser windows.
• See if you're able to download AntiVirus on Firefox.
  

We'll be awaiting the results!

Aminah, AT&T Community Specialist

I can now get to the Download your subscription page, but when I click on the Submit button, I get the same error message.