Locked out subaccounts and no help after 3 weeks
I have had a main ATT email account and three sub-accounts for almost 8 years. Each of the sub-accounts have now been locked out one after another and the password no longer works. Now I can only access the main account. When I try and reset the passwords, it tells me I can't becasue the account is inacctive. What I believe has happened is these accounts were connected to a paid ATT account which I have dropped. They have now become "free' email accounts and they need to be reset.
I have called/emailed/live chatted with four sepperate suppprt centers. All of them eventually pass me onto another support center. The last one has now sent me back to the original center I began with. During my last chat session a few minutes ago, I explained I haven't had a paid ATT service for about three years. The servce agent told me she COULD reset my information/password, but refused to do so unless I provided my custmer code which would be listed on my ATT bill ?!
I suppose I could try and dig up an old bill from storage, but there must be an easier way. Does anyone know if there is any way to access these accounts again?