Emails being refused by att.net

Sending an e-mail to that address is the only mechanism we have.

Follow up every few days.  My advice is to ensure that your mail looks like it was written by a human, not a bot or someone trying to get around a ban just so that they can send more SPAM.  Explain the history of your mail server's IP address (i.e. you just got it, it's been in your space for a while, but you've not used it as an SMTP server, etc.) to try to establish that you're not responsible for any bad activity detected from that IP in the past.  And, of course, pledge your undying loyalty to the cause of SPAM elimination.

Thank you Jeffermc.  The lack of response is of course aggravating.  We try hard to keep a clean exchange only to get blocked arbitrarily... But I am stubborn as a bull... And will check back frequently.

I tried forwarding message to abuse_rbl@abuse-att.net but it also got rejected. If original message is rejected, to this e-mail will be rejected too. How to submit e-mail for review?

I can't get a confirmation email from websites.

@AlexicaJun2009 

In that case, you would need to use some other e-mail server/account, such as gmail, outlook.com.  Strange, though, I've never heard of e-mail to abuse-att.net getting blocked that way (though maybe it would cut down on the number of requests they have to process and they'd get to them faster).

@rdwray 

I'm not sure how your issue relates to the question at hand.  Maybe you need to start your own thread?

yes, working with the AT&T 'abuse' is rather frustrating... I finally got resolution to my issue, after 5 weeks of submitting requests and being ignored, the only notice being an auto-generated email saying the block was removed, no mention as to why I was blocked (by my count a whopping 182 messages were sent to an AT&T <and affiliates> email addresses in a 3 month span prior to my IP being blocked)

but as JefferMC says, send the requests from a gmail account or some other throwaway address, they should eventually respond.

I have been using the same email address, sending my phone text message reminders from my home automation for 10 years!  This is the sole purpose of this email address.  Getting someone on the phone to understand that emails are being blocked to my phone was like pulling teeth.  The woman that I have been talking to for almost three hours now things it's an gmail issue, but anytime I put a particular email address into the content of my email, it's blocked.

This is the message I received a two days after my first post after contacting the email above:

Thank you for contacting the AT&T Postmaster.

If you are experiencing an issue while attempting to email an AT&T customer mailbox:  
Please reply to this message with your current non-delivery report.  

If not please reference the information below to locate a more appropriate support option provided by our network and abuse groups.

AT&T Network Operations Center

Please contact our NOC if you are unable to browse to specific websites from your AT&T internet connection or issues browsing to websites on att.com.  In your email you should forward a copy of a ping and trace route from the network experiencing the issue to [email scrubbed] for further investigation.    

AT&T Mobility

For issues with email to text or any MMS or TXT issues sending to AT&T mobility customers:  

Please forward a copy of the error you are receiving to mobilityabuse@att.com for further investigation.

To report offenders that spam your AT&T mobile number:  

Forward the suspicious messages to 7726 (SPAM) and complete the form to help block spam, robocalls, and unwanted text messages.

You can also report the unwanted text message content online:
https://www.att.com/support/pages/report-call-or-text      

AT&T ABUSE REPORTING

Please note that we can only take action on reports that implicate the AT&T network as a source of abuse.  As we are unable to take any action on reports not involving AT&T's network, we recommend that you send those reports directly to the abuse address of the originating domain or service provider.  You can identify the originator by reading the expanded e-mail headers.  If you need help with reading headers, visit the following: http://spamcop.net/fom-serve/cache/19.html  

For any abuse report involving e-mail, it is essential that the report include the full original expanded headers containing the source IP address and time stamp, along with the complete unedited subject line and message.  A report cannot be investigated without this information.  Please send one report at a time by emailing abuse@att.net.  

For abuse reports involving security incidents, please include relevant log excerpts of the incident directly in the body of your message.  Logs must be in plain text or ASCII format and include the time zone, source IP address, destination IP, timestamps, and port numbers.

For information on spam related issues please visit http://www.att.com/esupport/index.jsp and use the help search box to search for "spam" to locate Spam FAQs for your service type.  

AT&T TARGETED SCAMS/PHISHING

AT&T will take appropriate action on any phishing reports that:

1.  Appear to be from AT&T
2.  Contain websites or services hosted on AT&T's network 
3.  Target AT&T customer identity or personal information

Please report these phishing incidents with full header information to [email scrubbed]  

For information on how to protect yourself from Internet scams, identity theft, and for the latest information on phishing & counterfeit AT&T Billing notices, refer to the following AT&T eSupport articles:

    http://www.att.com/esupport/article.jsp?sid=KB409746#fbid=mU1ROpf459g  
    http://www.att.com/esupport/article.jsp?sid=KB415840#fbid=RhxDNBBBMZn  

If you are an AT&T customer and you suspect that your AT&T email address(es) has been compromised refer to: http://www.att.com/HackedID  

If you think you have been a victim of potential identity theft, the U.S. Federal Trade Commission offers advice on its web site, which is located at http://www.consumer.gov/idtheft/

Regards,

AT&T Postmaster

Chief Security Organization

Internet Investigations and Security Services

abuse_rbl@abuse-att.net

https://www.att.com/postmaster/

Well... after 7 days of no response from AT&T about blocking of my emails and phone numbers of contacts in my phone... I am moving to Verizon.  Pound sand AT&T