Emails being refused by att.net
I have several users in my company that report any email sent to an att.net address (or a bell south address) gets bounced back as undeliverable due to att.net blocking the domain by their blacklist. in the email it says to forward the message to email@example.com to get the issue resolved. AT&T's website says a tech should respond in a few hours, but the unblocking might take a couple days. it is now 4 days since I first reported this issue to AT&T using that email address and requesting our IP unblocked from the blacklist. I have not heard anything back at all regarding this issue. is there a better way to handle this? will AT&T actually reply to the email request? how can i stay in contact with our customers? request they change internet providers? please let me know what I have to do to deal with this issue. the lack of response is troublesome, if you have the ability to block transmission of email you also have a duty to make sure your blocks are legitimate and do not affect innocent people.