Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Protect yourself online

AT&T related help: Recover a hacked email account



jaiben's profile

New Member

 • 

2 Messages

Wednesday, May 31st, 2023 6:35 PM

Email hacked and can't get in to reset password

My email has been hacked and I can't get in to reset my password. There is no "temporary password" option. I input my password and it tells me there has been some suspicious activity so I have to reset it. I try to reset it, but it won't accept my security question answers and it says I have no other recovery method on file so I'm now locked out for 24 hours. What do I do? The last emails downloaded to my phone are from the end of March 2023, so it happened then. Usually, when I get a message on my phone to re-enter my password for this account, it goes away after a while and my emails work fine, so I didn't do anything. This time, it's not come back.

Community Support

 • 

232.2K Messages

1 year ago

Hi, @jaiben, we would be happy to assist with your email access.

Since you are not able to reset it on your own, we will need to look into manually resetting your password for you.  We will need to meet in a Direct Message to further assist on this matter. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).  We will be messaging you shortly.

 

Blanca, AT&T Community Specialist

New Member

 • 

2 Messages

1 year ago

@ATTHelp For the benefit of others who may find themselves in my situation: You sent me to a form that requires a phone number in US format, but I live abroad, so that wasn't helpful. I asked for an alternative in the DM but no one ever replied back to me.

Not helpful.

(edited)

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.