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rmauger's profile

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1 Message

Thursday, April 14th, 2022 6:02 AM

Cannot access email

I have an email account and I cannot log in or reset my password.  When I try, it sends me to an AT&T website which does not reconize my email address or user name information.

Community Support


225.5K Messages

2 years ago

We're here to help get you back into your email, @rmauger.


You can reset your email password using a temporal password or your security questions. To do this:

  1. Go to myAT&T.
  2. Select Forgot password.
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts.
  5. If you choose a temporary password, we’ll let you know where we sent it.
  6. Create your new password.

If that does not help, let us know:

  1. What happens when you try to log in? (Get an error message, stuck in a loop). 
  2. If you get an error message, what is the message? (This will help us identify what the actual issue is). 
  3. Have you tried logging in using another device? (To confirm this is not a device issue). 

We will be looking forward to your response.


Elmi, AT&T Community Specialist

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