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raining's profile

New Member

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3 Messages

Friday, May 21st, 2021 4:54 AM

AT&T provided email accounts no longer working

I am using Apple Mail as the client on all my platforms and it supports OAuth.

All my mail accounts (i.e. @sbcglobal) through AT&T stopped working on April 20th.

Why did everyones email stop working around the 3rd week of April 2021?

Accepted Solution

Official Solution

ATTHelp

Community Support

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214.9K Messages

2 years ago

Hi @raining, we are happy to help with your email concerns.

 

If you don't already have to use OAuth or a Secure Mail Key to get your email through an app, you will soon.

 

Let us know it this helps.

 

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

 

 

 

 

New Member

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3 Messages

2 years ago

@ATTHelp it was not obvious in previous email blasts over the last year and a half  about this upcoming OAuth requirement; that ALL accounts need to have a secure mail key and that the key needs to replace the account password in email clients. 

Based on previous emails, I and many others probably assumed that if we were using a OAuth compliant email client, that it "would just work."

That's not true. 

If you use Outlook, Apple Mail, Gmail app or the Yahoo app, you MUST update your password (replace it) with this new secure mail key. 

Third party apps that are not OAuth compliant will not work.

As you said...If you don't already have to use OAuth or a Secure Mail Key to get your email through an app, you will soon. You MUST GET and USE the SECURE EMAIL KEY!

New Member

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3 Messages

2 years ago

If you are using:

* Outlook 2010, 2013, 2016, 2019
* Mozilla Thunderbird
* Windows Mail on personal computers running Windows 8 or older
* Apple Mail/Mac Mail on macOS 10.10/Yosemite or older
* Any other desktop program / email app that is not currently compatible with Open Authentication (OAuth)


... you MUST create a Secure Mail Key and use it. Directions are in the link.


A Secure Mail Key is a 16-character key that will allow these email programs or apps to access your AT&T email program or app.

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