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AT&T related help: Install AT&T AntiVirus Plus



C_Joyce's profile

New Member

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1 Message

Monday, November 7th, 2022 6:46 PM

At&t Antivirus Plus

I've been trying for almost a month now to download the At&t Antivirus plus. I've called Att customer support, with no resolution. Contacted McAfee, who said the problem is on At&t's end. Has anyone been able to download and install this? Does it even exist?
JefferMC

ACE - Expert

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31K Messages

3 months ago

Well, I don't suppose it could last forever.  They did eventually fix it after the screw up last year.  So, what happens after you click the Get It link at:

https://www.att.com/support/article/u-verse-high-speed-internet/KM1010110/

I got stuck at a screen after login.  After waiting a couple of minutes, I hit BACK until I got back to the screen with the Get It link and clicked it again.  It made me login again, but this time, it took me to a page where I could select "English Download", when I clicked that, I got taken to this screen:

The odd thing here is that the DOWNLOAD button only becomes active after I select "McAfee Antivirus Plus Elite Edition via AT&T".  If I select "AT&T Antivirus Plus powered by McAfee via AT&T," well, then... no download button.
What's the difference?  Don't know.  Don't really care a bunch, as I'm not going to install anything with McAfee on it if I can help.

(edited)

tonydi

ACE - Guru

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9.6K Messages

3 months ago

@JefferMC   Same thing I saw last week.  I didn't have to go through whatever website issue you had, though.

This must be some sort of account-specific issue.  Ever since they fixed the download page I've never had a problem getting to it and being able to download the file (which I promptly delete for the same sane reason you mention).  Yet so many others never even get that far.  Given all the website issues AT&T currently has, I guess I shouldn't be surprised.

New Member

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8 Messages

2 months ago

Still broken:

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