553 5.3.0 alph738 DNSBL:RBL 521; no repsonse from firstname.lastname@example.org
I have been trying for days to get our mail server off of att.net's RBL and don't get any response. We are also an enterprise customer and can get a hold of a person or anyone to respond. Has anyone been able to actual get off att.net's RBL?
alph738.prodigy.net rejected your message to the following email addresses:
Your message couldn't be delivered. Try to send it again later. If the problem continues, please contact your email admin.
alph738.prodigy.net gave this error:
alph738 DNSBL:RBL 521< X.X.X.X >_is_blocked.For assistance forward this error to email@example.com
Remote Server returned '553 5.3.0 alph738 DNSBL:RBL 521< X.X.X.X >_is_blocked.For assistance forward this error to firstname.lastname@example.org'
2 years ago
Good News! After 20+ calls and two days of trying to get a hold of someone AT&T Post Master responded to my original request from 5 days ago. They did not give a reason, so we have no way to correct it or prevent it from happening again. Also they said they would remove it in 24-48 hours. That is what they said 5 days ago, so we will try again and see if we can e-mail in 24-48 hours. Hopefully it is not another 5 days to be removed. As an AT&T Enterprise customer, we are very displeased on this process and how it seemed no one knew how it happened, how it can be prevented, and worst of all who to get a hold of. Fingers crossed they actually remove us from their RBL, and wish everyone else luck in there adventures in telephone automation land.