Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Get superfast AT&T Fiber internet
catscatscats123's profile

New Member


1 Message

Saturday, March 11th, 2023 6:00 PM

why can't I stream prime videos through my firestick using AT&T wireless internet?>

​I just switched to AT&T from Xfinity. All of a sudden, I cannot stream Prime videos over my firestick. I never had an issue using Xfinity. They are always lagging, buffering or freezing altogether.​

ACE - Expert


35.9K Messages

1 year ago

1) You say "cannot" then you say " always lagging, buffering or freezing altogether" which is different from "cannot."

2) You say "All of a sudden".  You also say "​I just switched to AT&T from Xfinity".  Did this problem happen immediately after switching from Xfinity, or only after some period of time as an AT&T customer?  Anything else you can add to the "all of a sudden?"

3) You say "AT&T Wireless Internet".  That's not really a useful product description.  Can you help narrow that down?  Do you have Fiber Internet?  Copper?  Truly Wireless?  What model gateway/router device do you have from AT&T?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.