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New Member
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4 Messages
Wednesday, February 8th, 2023 8:27 PM
unlimited data
I have DSL internet. How can I switch to att home internet
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2 months ago
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Constructive
Former Employee
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30.7K Messages
2 months ago
DSL is home internet
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dots40
New Member
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4 Messages
2 months ago
with dsl you cannot get unlimited internet data
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skeeterintexas
ACE - Expert
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24.6K Messages
2 months ago
How to get unlimited home internet data
You'll need to check availability to see if AT&T Internet is offered in your location.
(edited)
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dots40
New Member
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4 Messages
2 months ago
how do I cancel my DSL
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ATTHelp
Community Support
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210.8K Messages
2 months ago
Hey @dots40. Thanks for reaching out about your DSL service, and we'll be happy to answer your question.
We appreciate @Constructive and @skeeterintexas for providing that helpful information.
In order to cancel your DSL service, you'll need to reach out to our representatives at 1-800-288-2020. They'll be able to process your request to cancel your DSL service.
Please reach back out if you have any further questions. Thanks for reaching out to AT&T Community Forums.
Robert, AT&T Community Specialist
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my thoughts
Employee
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20.2K Messages
2 months ago
Which equipment do you have?
Uverse platform xDSL includes FTTN VDSL with speeds of 100 to 25 based upon facilities and copper loop distance from those facilities. AND ADSL2+ with internet speeds of 18 or less based upon copper loop length.
These services are available to 80% of ATT 21 state footprint deployed from 2006 to end of 2015 with VDSL having 33 million addresses and ADSL2+ having 24 million addresses at end of the deployment in 2015. These addresses have a 1T data cap with $10/50G overage charges UP TO $100 per month max overage. Unlimited is available with any tv service OR for an extra $30 per month.
For the 20% of addresses, about 15 million, that were upgraded upgraded to Uverse platform would be LEGACY DSL, best internet of 6 or less with 150G data cap with overage charges of $10/50G UP TO $200 per month… NO unlimited option available.
Uverse platform gateway models over the years have included the following models…. 210, 510, 589, 599, 3600, 3800, 3801, 3812 with i38HG, 5168, 5268.
Legacy DSL have included equipment such as 4111 and 7550.
knowing what equipment you have, use will answer the question if unlimited internet is an option for your address.
(edited)
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dots40
New Member
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4 Messages
2 months ago
I have Legacy 7550. so therefore no option for unlimited available. that is why I want to disable DSL
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