Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Get notified about AT&T Fiber
Xzereath's profile

New Member

 • 

2 Messages

Wed, Mar 4, 2020 11:55 PM

How To Check The Wifi Plan You Paid For?

How do you check the wifi plan you have paid for because I think I am not getting up to the advertised speeds or around there. I get around 27-30Mbps Download Speed and 3-5Mbps Upload Speed. Also, I used a wired connection that connected from my PC to the router.

Accepted Solution

Official Solution

ACE - Expert

 • 

22.8K Messages

2 y前

Your bill (online or paper) should list the plan that you are on.

ATTHelp

Community Support

 • 

195.5K Messages

2 y前

We'd love to help look into your WiFi connection, @Xzereath.

What is your Internet plan? How many device do you have connected? Did you run a speed test? If not, please use the AT&T Internet Speed test to get your correct download and upload speed.

Please note that the device you connect the slower your speeds will be. We suggest you view this article to get tip on Internet plan, number of devices and how it affect your spreed.

You can also go ahead and view this article on how to troubleshoot Slow WiFi  Speeds.

Let us know if you need anything else!



Yetty, AT&T Community Specialist

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.