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jgjohnson06's profile

New Member

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2 Messages

Thursday, August 11th, 2022 6:59 PM

Fixed Wireless Internet Outage for 3 Months With No Solution

I have been very happy with my ATT Fixed Wireless for several years, but in early May 2022, my internet went out and no one on the main customer service or technical service lines will help me.  I have even asked to have a repair person sent to my home but they refuse.  The standard answer I get every time I call is that "there is a tower outage and it will be fixed in 24 hours".  They are happy to forgive my bill each and every month because they can see the outage, but they won't tell me if or when it will really be fixed.  Does anyone know of a local route to try to get ahold of someone nearby before I cancel my account?  I am quite tired of having to call every month to avoid the bill.

Community Support

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232.9K Messages

2 years ago

Hey there @jgjohnson06. We understand how important it is to have your internet service. We would be happy to look into the service interruption that you've been experiencing.

 

In order for us to look into this further to see what is happening with your service we will need to meet you in a DM. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you.

 

Robert, AT&T Community Specialist

Contributor

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7 Messages

1 year ago

Did you ever get your problem fixed?  Because I am on day three of a fixed wireless outage where they've told me each day it will be fixed in 24 hours.  This post has me worried I should just find a new internet service now.

New Member

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2 Messages

1 year ago

tmsjenkins - I wish I would have done this sooner, but I finally demanded that they send a technician to my house and so they did.  Technician confirmed that it was not uncommon for the antenna and/or the router to fail after prolonged years of use.  I think my system had been in for roughly 5 years. He replaced both the antenna and the router and now my internet is even faster than before.  Help desk 800 number is basically a joke and they almost don't even know what the fixed wireless product is depending on who answers the phone.  The local technician was AWESOME!

Contributor

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7 Messages

1 year ago

JGJohnson06 - Not sure what the "Like" on my post means - was your issue fixed or that I should look for new ISP?

Contributor

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7 Messages

1 year ago

JGJohnson06 - thanks so much for the update - I will ask for a technician to come out!!

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