Denied reward card I claimed months ago due to now "being past the 120 days post installation"
So I am angry and disappointed.
I switched from Spectrum to AT&T back in July of 2022. Due to a miscommunication from the AT&T branch where I signed up for my service, I was unaware my reward notice was sent via email and not USPS (which went straight into SPAM folder). Shortly after I got back from my honeymoon in, I learned about the actual claim letter and claimed my reward card on the site on 10/25/22 (which I was told was okay, due to the miscommunication at the branch).
Fast forward to now, where bouts of COVID and some family issues, I failed to realize that I was never sent a card.
Customer service now says that since I did contact them about not receiving the rewards card with 120 days of installation (so around 11/25/22) there is no no way to get the card I was promised. Although it was claimed in time. No communication of this 4 month timeline was EVER mentioned.
Google Fiber is getting closer and closer. I flatly told the CS rep on the phone a few mins ago that this will be the tipping point to me switching when the time comes.
I may also be advising others to avoid AT&T because of this.