
New Member
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11 Messages
At&T "Thanksgifting" rewards program ongoing problems.
when you go to click on a contest link...that is suppose to be a "Thank you" to customers...why do ppl get this message- "Authentication error
access_denied - identityToken - access_denied - User not supported".....and then be told this by Agents - "Safwan 7:25 PM We are having an ongoing Issue with the AT&T Thanks reward programs".......does that sound like a Thank you to customers?....the funnier thing is some of these contests only run for 5 days..like the Amazon 25$ gift card that expired last night- today to be replaced by the at+t earbud offer.....so when there are technical difficulties on a TIMED OFFER something does no add up...ends up appearing more like a bait and switch for some reason...Why for Gods sake WHY PUT ADDED STRESS ON CUSTOMErS AT THIS TIME IN HISTORY??
ATTHelp
Community Support
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224.9K Messages
2 years ago
Thank you for reaching out regarding this matter @blasphem0.
Due to the overwhelming customer response to the AT&T THANKSgifting – Winner Wonderland campaign, you may have issues with accessing your authenticated THANKS web page to redeem offers. The THANKS team is aware and working to resolve the issue. We do apologize for any inconvenience; we suggest trying again later, using either the Chrome or Firefox browser and NOT the app.
Please let us know if you have any additional concerns; if so, we'll be delighted to assist.
Darais, AT&T Community Specialist
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browndk26
ACE - Professor
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5.6K Messages
2 years ago
Hit the back button. Select play now again. Gets me in every time.
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blasphem0
New Member
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11 Messages
2 years ago
THESE are the parties 100% responsible...these are the companies pretending to offer Amazon gift cards and earbuds when all they actually offer is this message "Uh oh. An error has occurred. Please check back later.
Authentication error-access_denied - identityToken - access_denied - User not supported"...These are the companies that thinkks this "Thanks" us...sickening display....
11.
SPONSOR: This Sweepstakes is sponsored by AT&T Mobility LLC,
1025 Lenox Park Blvd., NE, Atlanta, Georgia 30319.
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ADMINISTRATOR: This Sweepstakes is administered by The Story House,
12777 W. Jefferson Blvd., 2ndFloor, Building C, Playa Vista, California 90066....call them and let them know how much their "Thanks" helps you and your family for the holidays.....with a joke
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blasphem0
New Member
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11 Messages
2 years ago
so you admit there are problems,,,and still the contest deadlines havent been changed?...odd isnt it?
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browndk26
ACE - Professor
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5.6K Messages
2 years ago
I’ve won several times. Back button, select play now again.
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blasphem0
New Member
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11 Messages
2 years ago
Sorru Mark...cant hit back on Chrome when it opens a new page..nothing to go back to...Fail
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blasphem0
New Member
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11 Messages
2 years ago
and youre telling us "Ive won serveral times?"..u mean the grand prizes youve won...the 10,000 vacations?..oh tell us how kind At+t has been to you..lo lSpare us you marketing ploys...most ppl with something called perception can see through such lies easily.
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browndk26
ACE - Professor
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5.6K Messages
2 years ago
Not a marketing ploy. I won a Starbucks gift card, Amazon gift card and the door dash gift card. I Play every day. I’ve not won anything most days.
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blasphem0
New Member
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11 Messages
2 years ago
i could say i won the 10,000 vacation and threw it to the curb. but it wouldnt make one difference if i couldnt back it up..its jus words...empty staements without verification...flights of fancy..delusions of granduer, etc
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JefferMC
ACE - Expert
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33.5K Messages
2 years ago
I'm sure you've read the official rules that include:
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