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Monday, August 21st, 2023 9:45 PM

AT&T Access Internet Program - Recertify

Hello.  Does anyone know the link to recertify for the Access Internet program?  Thank you.

Accepted Solution

Official Solution

Employee

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420 Messages

8 months ago

Hello @jhang88 , we're happy to help.  Thanks to @my thoughts for jumping in and providing info as well.

Starting July 17, 2023, Access from AT&T customers began receiving notifications informing them that they are required to re-certify and confirm eligibility for the Access from AT&T program.

    • Note: Customers who have the Affordable Connectivity Program (ACP) benefit applied to their Access from AT&T account are not required to re-certify for Access from AT&T. 

There are two ways customers can keep receiving low-cost internet service with Access from AT&T:

  1. Customers can get free internet (up to 100M) with Access from AT&T and the Affordable Connectivity Program (ACP).
    • Customers can visit att.com/acp to learn more about the program
    • Also, customers can check if they qualify for the ACP at www.getinternet.gov
    • If approved for the ACP, they’re automatically approved for Access from AT&T when applying the ACP benefit to their Access from AT&T plan.
  2. Customers can complete and submit the Access from AT&T recertification application at att.com/accessrecertify.
    • The process is similar to the initial Access from AT&T application process and requires supporting documentation be provided.

For customers who no longer qualify for the Access from AT&T program or who fail to re-certify, their Access from AT&T discount is removed on the bill cycle date after their recertification deadline. 

If you need additional details, please contact our dedicated Access from AT&T Program Center:

    • English: 855.220.5211.
    • Spanish: 855.220.5225.

Thanks

Tim, AT&T Community Specialist

Former Employee

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22.2K Messages

8 months ago

To my knowledge it is the same one you used to qualify for initial service.

While I have not kept up with the ATT ACCESS program….

initially the program was to be for (4) years only from April 2016 to April 2020 and was one of the government conditions forced upon ATT in accepting government approval for ATT to purchase DirecTv summer 2015. ATT ACCESS accounts required a SNAP participation.

However a pandemic started in 1st quarter 2020 as the program was scheduled to end and ATT voluntarily extended the programm.

The initial ACCESS was internet 5/.6 or 10/1 for $10 a month or if best speed was internet 3 or less was to be $5 per month. There was a lot of fiber internet accounts being installed from 2016 to 2020 in low income areas ( no redlining in the Milwaukee markets). 

Since ACP government program has become available allowing for up to $30 ACP credit reducing standard internet bills (faster speeds) from $60/ month with ACP to $30/month I am not sure ATT is still offering the $10/ month internet 5 or 10 (best availability).

from website…

https://www.att.com/internet/access/

If you’re approved for the federal Affordable Connectivity Program (ACP), you’re automatically approved for Access from AT&T when applying your ACP benefit.

Plans up to 100Mbps only. Terms, conditions & restr’s apply. See offer details

EDIT…

https://money.cnn.com/2016/04/22/technology/access-from-att-digital-divide/index.html

AT&T will start offering discounted internet access to low-income families for as low at $5 a month.

Any home where at least one person receives food stamps will be eligible for the new program, called Access from AT&T.

The offering is part of an agreement AT&T (T) made with the FCC as part of last year's DirectTV merger and will be available until 2020

(edited)

1 Message

7 months ago

Hello,

Can anyone tell me where and how I can find my Application ID# for Access program for recertification?  I was asked for it, and didn't remember it all. 

Thank you in advance for your reply. 

Best regards,

TedKay

2 Messages

7 months ago

where do you go to fill out application for renewal of the access program.

Note: This comment was created from a merged conversation originally titled access recertify

3 Messages

7 months ago

I HAVE BEEN TRYING TO APPLY FOR THE ACCESS PROGRAM FOR SEVERAL WEEKS WITH NO SUCCESS.

I CALLED THE CUSTOMER SERVICE DEPARTMENT AND THEY SAID THERE ARE PROBLEMS WITH THE PAGE THEY WERE GOING TO FIX IT BUT THEY DID NOT FIX IT. I STILL TRYING TO SUBMIT THE APPLICATION AND THEY DO NOT FIX THE PAGE.

I HAVE DONE IT SEVERAL TIMES. THE APPLICATION CAN NOT BE FINISH BECAUSE I AM NOT ABLE TO SUBMIT THE DOCUMENTS. I KEEP  GETTING AN ERROR A WAITING SIGNAL AND THE APPLICATION STAY LIKE THAT THEREFORE YOU CAN NOT FINISH. HELPPPPP.

7 months ago

I have to recertify my at & t access internet 

Note: This comment was created from a merged conversation originally titled Recertify application

ACE - Expert

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27.7K Messages

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

2 Messages

6 months ago

I want to recertify my account 

2 Messages

6 months ago

I want to recertify my account 

2 Messages

6 months ago

I received a letter from Att access credit program . How do I recertify or update my information.?

3 Messages

6 months ago

THE ONLY WAY TO DO IT ONLINE IS THRU THE WEB PAGE AT     att.com/accessrecertify.

IF YOU ARE JUST RECERTIFING YOU HAVE TO BEGIN TO THE TOP OF THE PAGE. I MADE A MISTAKE AND i WENT TO THE BOTTOM OF THE PAGE AND I COULD  NOT SUBMIT THE FORM . IF YOU HAVE ANY QUESTIONS CALL ACCESS CUSTOMER SERVICE.

IF YOU RECEIVED A LETTER ALL THE INFORMATION IS THERE . I HAVE UNTIL OCTOBER TO SEND THE APPLICATION.

 

THE   APPLICATION IS EASY TO FILL OUT AND YOU CAN SCAN THE DOCUMENTS IN THE WEB. HAVE A GOOD DAY!!!!!!!!

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