New Member
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8 Messages
ANOTHER RATE HIKE!!!!! AT&T AWFUL ... clearly NOT awesome
Last month, I wrote that AT&T jacked my triple play by $50 (!!!) a month. In speaking on the phone with customer loyalty, they told me ... in essence ... TOUGH luck. Mind you, my 3-play is awful ... the U-verse I signed up for has about 15 viewable-by-me channels and about 50 we-will-sell-you-item-of-the-minute channels. And, my internet is very, very slow ...
Well, I had to go out of town to help an ailing family member and did not get to cancel and transfer my service last month. So, guess what AT&T did in that month? They jacked my rates UP ... AGAIN!!!! So, in less than 2 months, my bill jumped by about $70.
Hey AT&T, just to let you know ... your short-term plan to drive away long-term customers is working.
ATTHelp
Community Support
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221.4K Messages
4 months ago
We understand your frustration with your pricing and we'd be happy to look into this for you, @coffeecup1390.
In order to look into your account and the price of your bill, we'll need to meet in a Direct Message. Please check your Direct Message inbox (it's the chat icon located next to the bell icon in the upper right corner of the Forums).
We look forward to hearing from you!
Robert, AT&T Community Specialist
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coffeecup1390
New Member
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8 Messages
4 months ago
Robert:
I went to direct mail and waited I think it was about 90 minutes. No one showed. So AT&T!
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OttoPylot
ACE - Expert
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21.8K Messages
4 months ago
DM is Direct Messaging, not direct mail. It is the dialog box to the left of the bell icon at the top of the page. If you get a DM, the icon will appear with a flashing red dot on it.
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coffeecup1390
New Member
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8 Messages
4 months ago
Sorry for the typo ... I went to Direct Messaging ... waited to chat ... never happened.
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coffeecup1390
New Member
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8 Messages
4 months ago
Here is the message I got from AT&T for the first $50 hike ... last month ...
"We appreciate your patience. We do see that your price of your bill has increased. There was a promotion on your account that expired on 4/28/23 that just recently expired, which caused the price to increase. There are currently no other promotions available that you're eligible for with your service. Please let us know if you have any further questions."
This month they increased my rate again. Customer loyalty has the power to lower prices. Clearly, they do not want to do so ... and I will not pay a $70 hike. Xfinity offers a triple play with much better channels (included sports) for way less... Bye, bye AT&T.
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OttoPylot
ACE - Expert
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21.8K Messages
4 months ago
Sounds like you need to read the TOS a little more closely, especially when there are deals or promos offered to lower your bill. I have Xfinity and am not impressed with their Triple Play, which I don't have.
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