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BarneyB's profile

New Member

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2 Messages

Wednesday, March 22nd, 2023 5:04 AM

Will AT&T Tech Install Equipment Anywhere?

Fiber optic cable will come into my basement however, I want their equipment installed in a first floor office room. Will the technician take care of threading the fiber optic cable from my basement up into the wall of my office to be connected to their equipment? I'm converting from coaxial cable which was prewired throughout my house. Obviously cannot use that, so wondering if the tech will take care of new cables, jacks etc. Or will I need to do some of the work ahead of time? Fortunately the office is directly above where the fiber optic cable will enter the house. I know where to thread their cable as I installed a Cat6 line from my basement into the office wall.

Accepted Solution

Official Solution

New Member

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1 Message

1 year ago

there may be certain limitations and restrictions in some areas due to various factors, such as availability of technicians, local regulations, and technical feasibility. It's best to check with AT&T directly to determine if installation services are available in your area and for the specific service you are interested in.

New Member

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2 Messages

1 year ago

They did it the easy way rather than my preferred way. Could have used an existing hole in our foundation where a coaxial cable entered. Instead, the technician drilled a new hole in the wall of our house.

Former Employee

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22.4K Messages

1 year ago

Is the coaxial cable from the local cable service? Should not be touched by ATT, the tech would need to drill another hole into the basement, then fiber into the desired room.

Or as performed right into the room from the outside NID reducing installation.

Each job is timed and most techs dispatch on (4) jobs per day. 

From arrival, pre walk through, installing fiber drop (aerial or buried), NID, fiber IW (inside wiring), fiber jack, ONT, activation, (5) tests, and closing the job the time restriction is 2 hours to be 100% efficient. 

Each job is the same but different depending on various factors including distance of fiber drop, one pole, two poles, or three poles away… trees, weather affecting, limited access such as finished basement instead of open or ceiling tiles, house wrapping, etc. The time frame however stays the same, 2 hour or 5 hour install is determining if tech will be running late or some jobs not being dispatched requiring reschedule to a different day.

Just my thoughts….

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