Why is Installation Such a Hassle?!?!
I had an appointment time scheduled for yesterday between 12 and 4, then at 3:38 I received a text message stating that the tech wouldn’t be here by 4 and asking if I still wanted to keep the appointment. I responded “Keep” to the text to maintain my installation for yesterday. I called customer service (which is an absolute joke by the way) around 5:20pm to try to get an estimate as to when the tech would be arriving and, of course, received a vague response of “I will call you when the technician is assigned to your ticket”. By 8:30pm, I still had not received a call, so I called customer service a second time and had a representative put me on hold for almost 30 minutes without checking back in with me so I hung up and called back. The third phone call is when I was told that my appointment would have to be rescheduled to Tuesday. I am now behind on school work that requires the internet because it’s an online class, I’m going to have to miss more time from work to be here for installation, and I am incurring data overage charges because of having no internet and the best they can do for me is a lousy $20.00 credit! Completely unacceptable, considering how much money this is costing me!