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chanda0703's profile

Contributor

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2 Messages

Saturday, May 18th, 2019 11:01 AM

Why is Installation Such a Hassle?!?!

I had an appointment time scheduled for yesterday between 12 and 4, then at 3:38 I received a text message stating that the tech wouldn’t be here by 4 and asking if I still wanted to keep the appointment. I responded “Keep” to the text to maintain my installation for yesterday. I called customer service (which is an absolute joke by the way) around 5:20pm to try to get an estimate as to when the tech would be arriving and, of course, received a vague response of “I will call you when the technician is assigned to your ticket”. By 8:30pm, I still had not received a call, so I called customer service a second time and had a representative put me on hold for almost 30 minutes without checking back in with me so I hung up and called back. The third phone call is when I was told that my appointment would have to be rescheduled to Tuesday. I am now behind on school work that requires the internet because it’s an online class, I’m going to have to miss more time from work to be here for installation, and I am incurring data overage charges because of having no internet and the best they can do for me is a lousy $20.00 credit! Completely unacceptable, considering how much money this is costing me! 

ATTHelp

Community Support

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210.6K Messages

4 years ago

Hello @chanda0703, I understand how frustrating and how much of an inconvenience.
Have you already successfully rescheduled your appointment for Tuesday? Please let us know. If not, we can set it up for you.

Mihai AT&T Community Specialist

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