Who do I call about property damage.

Thanks for reaching us @Benpearl,

We understand your concern with the property damage. Let's get the help needed.

We'd recommend that you contact our Burried wire team at 1-800-924-9420 (Monday - Friday 8:00 am - 5:45 pm ET), as they'll be responsible for lawn restoration requests.

Hope this helps! Please feel free to reach us if you need further assistance.

ChrisM, AT&T Community Forums Specialist.

I called right away and was told to allow 7 days and someone would be out. Well that was over a week ago no one has been out and no more communication. Problem still exists.

Hello @Benpearl!

Thank you for reaching out to us. We hear you, and happy to guide you.

We understand the urgency of this issue. However, we have dedicated team for this, please call them and, they will be happy to assist you.

Please visit our website about unburied cables, exposed wires, or downed lines. You will find phone number where you can call and, report about your concern.

As this issue is already reported please call our Buried Wire Center at 800.924.9420, they are available from Monday through Friday between 8:00 a.m. and 6 p.m. ET.

Hope this helps.

For further assistance, we are always here to help!

Thank you for contacting AT&T Community Forum.

Nate, AT&T Community Forum Specialist.

if you keep the installers card, call him and get his supervisors number. Don’t rack the installer over the coals, he put in your service and other guys probably put it in the ground. Anyway, talk to the guys manager level headed and see if you get help. If they brush you off ask for their bosses number. If he doesn’t give you this and ends the call, just call back the tech and get it. If he refuses just pint out his boss is in violation of ATT’s “Code of Conduct” rules. He should understand

I never contacted the tech he did not mess up the grass. I am working with the buried cable division and was told someone would be out by Wednesday.

I have been getting the run around about my grass for MONTHS. Buried wire CS (over seas) keeps saying someone will contact me within 48 hours but it never happens. I am a senior and realize we don't mean much to AT&T since we are not the BIG GUYS but give us a break. You messed it up FIX IT!!!!